Jobs
>
Charlotte

    Front Desk - Charlotte, United States - ChenMed

    ChenMed
    ChenMed Charlotte, United States

    1 day ago

    Default job background
    Full time
    Description

    We're unique. You should be, too.

    We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

    We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

    The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.

    ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

    • Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness.
    • Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
    • Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.
    • Conducts "love" calls, mails birthday and greeting cards to patients commemorating special events.
    • Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
    • Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
    • Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
    • Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.
    • Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.
    • Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
    • Participates in daily and weekly huddles to provide details on patients.
    • Regulates and monitors aspects of transportation, including: Driver's lists/patients, medication deliveries, grocery deliveries, driver's behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.

    Other responsibilities may include:

    • Maintains the confidentiality of patients' personal information and medical records.
    • Reviews patients' personal and appointment information for completeness and accuracy.
    • Transmits correspondence by mail, email or fax.
    • Performs other duties as assigned and modified at manager's discretion.

    KNOWLEDGE, SKILLS AND ABILITIES:

    • Exceptional customer service skills and passion for serving others
    • Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
    • Knowledge of ChenMed Medical products, services, standards, policies and procedures
    • Skilled in operating phones, personal computers, software and other basic IT systems
    • Ability to communicate with employees, patients and other individuals in a professional and courteous manner
    • Detail-oriented to ensure accuracy of reports and data
    • Outstanding verbal and written communication skills
    • Demonstrated strong listening skills
    • Positive and professional attitude
    • Knowledge of ChenMed Medical products, services, standards, policies and procedures
    • Proficient in Microsoft Office Suite products including Excel, Word and Outlook
    • Ability and willingness to travel locally and regionally up to 10% of the time
    • Spoken and written fluency in English

    EDUCATION AND EXPERIENCE CRITERIA:

    • High school diploma or equivalent education required
    • Graduation from a nationally accredited Medical Assistant program preferred
    • A minimum of 1 year of work experience in a medical clinic or similar environment required
    • BLS for Healthcare Providers preferred

    We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

    ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.

    Current Employee apply HERE

    Current Contingent Worker please see job aid HERE to apply

  • Ballantyne Family Dental

    Dental Front Desk Associate

    4 days ago

    Ballantyne Family Dental Charlotte, United States

    Job Summary: · MUST HAVE ATLEAST 6 MONTHS DENTAL EXPERIENCE · This is for the DENTAL field only. · Spanish preferred · **Duties**: · - Greet and welcome guests in a friendly and professional manner · - Answer phone calls and direct them appropriately; 2-3 lines at a time · - Sche ...

  • First Service Corporation

    Front Desk

    6 days ago

    First Service Corporation Charlotte, United States

    Provides exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems Front Desk, Customer Service, ...

  • Goldfish Swim School

    Front Desk

    1 week ago

    Goldfish Swim School Charlotte, United States

    Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School We're a rapidly growing, award winning franchise that is not your typical company · We change lives ...

  • ALL ABOUT YOU SALON LLC

    Front Desk

    3 days ago

    ALL ABOUT YOU SALON LLC Charlotte, United States

    Job Description · Job DescriptionAnswer calls and schedule appointments. Accept payments using POS. system. · Flexible hours. Really need more help evenings and Fridays but some day hours needed also. Perks to working in a salon include · Free haircuts and minimal charge color/ ...

  • The Westin Charlotte

    Front Desk

    3 weeks ago

    The Westin Charlotte Charlotte, United States Full time

    Additional Information Pay: $18.50/hour · Job Number · Job Category Rooms & Guest Services Operations · Location The Westin Charlotte, 601 S College St, Charlotte, North Carolina, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Typ ...

  • Keith Clinic Estramonte Chiropractic PA - Gastonia

    Part-time Front Desk Chiropractic Assistant

    2 days ago

    Keith Clinic Estramonte Chiropractic PA - Gastonia Gastonia, United States Part time

    **Keith Clinic Estramonte Chiropractic ? Front Desk CA** · **Location Hours**: Monday - Thursday 8am-8pm, Fridays 8am-6pm, & Saturdays 8am-2pm. · **Location Address**: Gastonia, NC · **Starting rate**: $14/hr · No experience required - We provide in-house training · **Summary**:K ...

  • Tara Investments

    Front Desk Manager

    1 week ago

    Tara Investments Charlotte, United States

    Job Overview · The role of the Front Desk Manager / Guest Service Manager is to manage all aspects of the front office, for example guest registration, bell services, business center, telephone services, concierge services, and guest reservations to deliver a guest experience th ...

  • Midas Hospitality

    front desk agent

    1 week ago

    Midas Hospitality Charlotte, NC, United States

    Front Desk Agent- Aloft: Charlotte, NC · Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. · Start Your Journey with Midas Hosp ...

  • White Lodging Services Corporation

    Front Desk Agent

    1 week ago

    White Lodging Services Corporation Charlotte, United States

    White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That's w Front Desk, Agent, Leadership ...

  • HP Hotels

    Front Desk Agent

    1 week ago

    HP Hotels Charlotte, United States

    HP Hotels - JobID: [Guest Service / Concierge] As a Front Desk Agent at HP Hotels, you'll: Greet all customers who approach the Front Desk; Check-in arriving guests and check-out departing guests in the most efficient manner possible, following all established procedures and poli ...

  • Sage Hospitality Resources, LLP

    Front Desk Supervisor

    4 days ago

    Sage Hospitality Resources, LLP Charlotte, United States

    Why us? · UNC Charlotte Marriott is excited to be adding to our welcome team. If you want to be part of the #1 team in the University area, come join us as we grow together on this wonderful hospitality journey. · #workwhereYOUBELONG. · We are a warm and welcoming here at the UNC ...

  • Ballantyne Golf Resort

    Front Desk Supervisor

    1 week ago

    Ballantyne Golf Resort Charlotte, United States

    Front Desk Supervisor at The Ballantyne, A Luxury Collection Hotel · Who we are: The Ballantyne, A Luxury Collection Hotel is where our guests experience southern hospitality and luxurious resort amenities such as our Destination Day Spa for Wellness and Relaxation. Plus, our Gal ...

  • Your Company Name

    Front Desk Attendant

    1 week ago

    Your Company Name Charlotte, United States

    Job Description · Fitness Floor Staff and Front Desk Staff are primarily responsible for providing a clean, safe environment while providing assistance to those training in effort to provide helpful training environment for all DCC members and guests using the Wellness Center. A ...

  • Midas Hospitality

    front desk agent

    1 week ago

    Midas Hospitality Charlotte, NC, United States

    Front Desk Agent- Courtyard: Charlotte, NC · Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. · Start Your Journey with Midas ...

  • Primo-Investments LLC

    Front Desk Supervisor

    1 week ago

    Primo-Investments LLC Charlotte, United States

    Job Description · Job Description · Position Summary: · This position is responsible for managing the operation of the hotel's front desk and the administration of the front office in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety an ...

  • PCR Staffing

    Front Desk Specialist

    6 days ago

    PCR Staffing Charlotte, United States

    Front Desk Specialist · Non-profit organization is Uptown Charlotte has several positions for front desk specialists to support the daily management of the facility. Positions are available for 1 st , 2 nd and 3 rd Shift. · This is a contract to Hire position with a payrate of ...

  • Gold's Gym International, Inc.

    Front Desk Supervisor

    1 week ago

    Gold's Gym International, Inc. Charlotte, United States

    Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym. Provides security and control to the front door and retail area of the facili Operations Supervisor, Front ...

  • Gold's Gym International, Inc.

    Front Desk Supervisor

    1 week ago

    Gold's Gym International, Inc. Charlotte, United States

    * Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym. · * Provides security and control to the front door and retail area of the facility. · * Personally check ...

  • Sage Hospitality

    Front Desk Supervisor

    1 week ago

    Sage Hospitality Charlotte, United States

    Why us? · UNC Charlotte Marriott is excited to be adding to our welcome team. If you want to be part of the #1 team in the University area, come join us as we grow together on this wonderful hospitality journey. · #workwhereYOUBELONG. · We are a warm and welcoming here at the ...

  • Scenthound Charlotte - South, NC

    Front Desk Associate

    6 days ago

    Scenthound Charlotte - South, NC Charlotte, United States Full time

    Perks and Benefits:Direct career growth path to Management positions (Ass. Manager, Manager) and additional options beyond · Competitive hourly base including tips of of $14 to $19 pay, sales bonuses · Merit-based pay increases · About the Position: · The Sales & Front Desk As ...