Front Desk Specialist - Charlotte, United States - PCR Staffing

PCR Staffing Charlotte, United States

4 weeks ago

Description

Front Desk Specialist

Non-profit organization is Uptown Charlotte has several positions for front desk specialists to support the daily management of the facility. Positions are available for 1 st , 2 nd and 3 rd Shift.

This is a contract to Hire position with a payrate of $16.00 with a good benefits program once you are permanent located in the East Side of Uptown Charlotte NC.

ESSENTIAL FUNCTIONS

Provides basic needs assistance to guests accessing the facility.
Must show up for work consistently, on time and be trustworthy.
Friendly, courteous, and welcoming while always greeting our guests.
Remain professional under pressure and demonstrate responsible decision making in stressful and unexpected situations
Patience, creativity, flexibility, and compassion
Sensitivity to persons with disabilities and other minority populations
Sensitive to cultural, economic, gender, and sexual orientation differences
Explain program requirements to new guests
Monitors facility activities to ensure a smooth delivery of services, effective and safe facility operations, and coordination of care with case managers and other agency personnel.
Communicate effectively with guests in a professional and trauma informed manner.
Completes data entry, incident reports, daily log, and other paperwork .

OTHER RESPONSIBILITIES

Adhere to the schedule and work shifts as assigned.
Role model positive, professional behavior including appearance and communication with others, including and especially in difficult conversations
Document in shelter email shift communications thoroughly and diligently situations of note that occur during each shift, information if shared will be helpful in meeting the individual needs of individual guests, concerns that arose, etc.
Complete ongoing training and education related to Low Barriere, Housing first and other best practices approach
Completes HMIS training within the first 30 days
Perform house-keeping duties tasks as needed
Perform other duties as assigned.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED

A Bachelor's degree preferred
High school diploma or equivalent is required.
Experience working with homeless or low income populations and experience working facilities supporting homeless or low income are preferred.
Must be certified in CPR and First Aid or willingness and ability to complete certification within 60 days of hire.
Ability to communicate effectively orally and in writing.
interact appropriately with service partners, governmental agencies, volunteers, visitors, and clients.

Key Words:

Front desk

Housekeeping

Work Safety

Safety

Hospitality

Customer Service

Bachelor's Degree Requirement: Yes

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