Front Desk Supervisor - Charlotte, United States - Gold's Gym International, Inc.

Description

• Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
• Provides security and control to the front door and retail area of the facility.
• Personally checks each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.
• Register all guests into the gym using proper registration procedures.
• Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
• Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
• Addresses caller s requests and/or takes appropriate messages noting caller s name.
• Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
• Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
• Responds immediately to member requests, inquiries and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Inventory management.
• Reserves time/makes appointments for special classes or other activities sponsored by the gym.
• Processes retail and concession sales.
• Attends all staff meetings as directed.
• Cleans and maintains the front desk area according to Company standards.
• Responsible for gym walk-thru as designated in walk-thru log.
• Follow proper opening and closing procedures as instructed in the FDA training manual.
• Logs all maintenance concerns that are reported.
• Follows and reports any safety concerns.
• Notifies management of gym incidents that requires incident reports.
• Works when scheduled and adheres to company attendance policies.
• Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights.

What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym.

Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents.

Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world.

In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.

We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.

If this feels like you, we can't wait to get your application