Customer Service Representative - Portland, United States - EnviroLogix

EnviroLogix Portland, United States

4 weeks ago

Description

Join EnviroLogix and you'll be a part of a team that is pushing diagnostic boundaries forward in the life science laboratories, grain markets and the food supply chain. We value the diverse knowledge and experience of all team members and seek cross-functional teams at every level. From the beginning, our motivation has been to create breakthrough diagnostic technologies, seeking innovative ways to help customers solve their problems. The drive to pioneer advancements continues today, as we develop smart, simple diagnostic technology.

Job Description

EnviroLogix has an exciting opportunity to join our Customer Service Team As a customer service representative, you will interact with EnviroLogix customers on a daily basis to process orders, respond to inquiries, and lead billing work and collections. Throughout, you will build relationships with external and internal customers and gain exposure to EnviroLogix's wide range of products and services.

Responsibilities Include:

Set up new customer accounts and process customer quotes, orders, and other requests with high accuracy
Resolve all customer requests in a timely fashion, anticipate customer needs, and coordinate appropriate and timely internal and external response
Coordinate with internal departments including Technical Support, Sales, and Shipping to ensure customer concerns are addressed and orders are completed
Contact customer billing departments regarding past due invoices and obtain payments
Respond to customer billing inquiries and issue credits, refunds, and invoice corrections to customers as issue resolution in partnership with Manager, Customer Service
Log customer inquiries into (CRM) to ensure a complete view of customer needs cross-departmentally
Identify upsell opportunities and partner with Sales to advance opportunities
Operate with a continuous improvement mindset, seeking opportunities to improve the overall customer experience with internal and external facing solutions
Prepare and distribute customer activity reports and other reports as requested
Crosstrain new team members on order processing and other procedures
Identify, develop, and document customer service team process SOPs

Job requirements

Minimum of two years relevant customer service experience
Bachelor's degree preferred
Self-motivated: must be able to work effectively as a member of a team as well as independently
Strong organizational skills: must be detail oriented with the ability to effectively prioritize and execute tasks in a fast-paced environment where distractions are common
Continuous improvement mindset with sound problem-solving skills
Ability to multi-task and perform effectively under pressure
Strong customer focus and interpersonal skills with external and internal customers
Strong verbal and written communication skills
Experience with Microsoft Office, specifically Microsoft Excel
Experience with ERP systems (IFS) and CRMs ) a plus
Experience with collections and invoicing a plus

EnviroLogix is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.

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