- Answer incoming phone calls for multiple specialty practices
- Schedule routine, follow up, and new patient appointments
- Reschedule appointments as needed
- Address basic billing questions and redirect as appropriate
- Prepare and mail welcome packages to new patients
- Confirm future appointments
- Provide general practice information for patients as needed
- Responds to all patient and external customer requests via incoming phone call according to established processes and protocols and within established quality and performance metrics. Strives for first call resolution with every patient interaction.
- Other responsibilities as directed by coordinator or manager
- Compassion and empathy
- Strong organizational skills
- Excellent professional judgment, phone skills and decision making ability
- Proficiency with Windows based computer applications
- Flexibility and willingness to work as a team member
- Able to prioritize and handle multiple tasks
- Proficient typist
- Professional appearance
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Customer Service Representative
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3 days ago
UniFirst Portland, United States**Customer Service Representative - UniFirst ($750 Bonus)** · **Location:** · Portland, Maine **Job ID** · As an industry leader in the rental, lease and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in t ...
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Shaw's Portland, United StatesShaw's - JobID: [Retail Cashier / Checker / Team Member] As a Customer Service Representative at Shaw's, you'll: Operate electronic scanning cash register to total customers final bill; Receive payment for customer purchases; Honor appropriate discounts, coupons, etc. for applica ...
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York Hospital York, ME , USA, United StatesAt York Hospital, we#re more than a hospital.# We are a team of providers, clinicians and staff members offering expertise within a Hospital setting, our community sites, and physician practices located throughout Southern Maine and the NH seacoast. Our caregivers# commitment is ...
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MaineHealth Portland, United StatesThe patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and moni Representative, Patient, Pedi ...
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patient service representative
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Maine Health Portland, ME , USA, United StatesPart Time · 272 Congress St · Clerical/Administrative Support · Day/Evening · * Position Summary · The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office d ...
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patient service representative
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Maine Health , ME, United StatesFull Time · 46 Barra Rd · Clerical/Administrative Support · Day Shift · * Position Summary · * The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office dutie ...
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CLYNK Portland, United StatesJob Description · Job DescriptionSalary: $20/hr · Customer Service Representative · CLYNK is a circular economy solutions provider. We make it easy for retailers, brands, redemption operators and everyday people to do the right thing through our consumer-centric "bag-drop" techno ...
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2 weeks ago
Illinois Secretary of State Plano, United States · Office of the Illinois Secretary of State · Alexi Giannoulias · Job Title: Public Service Representative - Spanish Speaking · Division: Drivers Services · Union: SEIU · Location: 712 E South St, Plano, Illinois - Kendall County · Salary: Starting salary for full time is $3, ...
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7 hours ago
EnviroLogix Portland, United StatesCustomer Service Representative page is loaded **Customer Service Representative** · **Customer Service Representative** · locationsPortland, ME time typeFull time posted onPosted Yesterday job requisition idREQ102276 Join EnviroLogix and youll be a part of a team that is pushi ...
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Maine Medical Center , ME, United StatesSummary · *** Remote in Maine after onsite training has been completed *** Position Summary The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general Access call ce ...
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Quipt Home Medical Portland, United StatesJob Description · Job DescriptionDescription:Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. · Position: Customer S ...
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Patient Services Representative
1 week ago
InterMed, P.A. South Portland, United StatesJob Description · Job DescriptionESSENTIAL FUNCTIONS · Primarily answer incoming phone calls for multiple Specialty practices · Redirect calls for Primary Care when needed · Schedule routine and follow-up patient appointments · Reschedule or cancel appointments as needed · Confir ...
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Patient Services Representative
1 week ago
InterMed, P.A. South Portland, United StatesJob Description · Job DescriptionESSENTIAL FUNCTIONS · Primarily answer incoming phone calls for multiple Primary Care practices · Redirect calls for Specialty Departments when needed · Schedule routine and follow-up patient appointments · Reschedule or cancel appointments as nee ...
Patient Services Representative - South Portland, United States - InterMed, P.A.
Description
Job Description
Job DescriptionThe Patient Services Representative serves as the primary point of contact for patients calling with administrative and scheduling matters. The person in this role is expected to have exceptional customer service abilities, strong scheduling judgment and decision making, and superb communications skills.
ESSENTIAL FUNCTIONS
JOB REQUIREMENTS
SCHEDULE
Fulltime and part time opportunities available. Schedules may vary based on business need. Hours of Operation are Monday-Friday 7:30am-5:00pm.
InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.