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    Trader Voice and Voice Recording Operations Systems Engineer - New York, United States - Pyramid Consulting, Inc

    Pyramid Consulting, Inc
    Pyramid Consulting, Inc New York, United States

    1 week ago

    Pyramid Consulting, Inc. background
    Accounting / Finance
    Description

    Immediate need for a talented Trader Voice and Voice Recording Operations Systems Engineer. This is a 12+ Months Contract opportunity with long-term potential and is located in NYC, NY (Hybrid). Please review the job description below and contact me ASAP if you are interested.

    Job ID:

    Pay Range: $50 - $59/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

    Key Responsibilities:

    • Responsible for the delivery of a range of Trading Voice and Voice Recording services into the Company. Primarily this involves operations, administration, monitoring, controls, ongoing Level 1 and 2 support for Trading Voice and Voice recording platforms.
    • Management and monitoring of the Trading Voice and Voice Recording infrastructure.
    • Perform ready for business checks.
    • Troubleshooting any Trading Voice and Voice recording related issues.
    • Collect metrics and traces for Third Line escalation.
    • Create reports for Trading Voice Recording Operations and Senior Management teams.
    • Compliance and Litigation Team support with data search, extraction, and delivery as/when needed.
    • Adhere to Internal Controls and procedures.
    • Ensure deadlines and SLA are met.
    • Collaborate with members of the NOC in other Regions to ensure a continuous effort in resolving issues and knowledge sharing.
    • Be part of the change process around production activities.
    • Liaise with external partners and vendors for support and change management.
    • Provide support to BAU teams on Voice, Trading Voice, and Voice Recording technologies.
    • Ensuring appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified.

    Key Requirements and Technology Experience:

    • Bachelor's degree in computer science, information technology or a relevant experience.
    • 3+ Years' experience in a 1/2 Line IT Support Role.
    • Knowledge of Voice Recording systems (NICE NTR, NICE Fusion, VERINT VFC – VERBA).
    • Desirable but not required - product inductions and training will be provided.
    • Dealer-board / Turret technologies (IPC Unigy, Broker lines, hoot bridges) Desirable but not required - product inductions and training will be provided.
    • SIP protocol and VoIP Telephony expertise.
    • Microsoft Windows server and productivity tools.
    • Experience with database technologies (MySQL, MS SQL), administration and query search operations.
    • Understanding of CISCO telephony, MS Teams, Skype for Business applications.
    • Understanding of Private wires and Hoot Networks.
    • Knowledge of Microsoft Azure Cloud Environment.
    • System infrastructure monitoring tools.
    • Knowledge of Microsoft Excel (Graphs, Vlookups, Pivot tables).
    • Detailed-oriented and organized.
    • Ability to work independently and as a part of a cross-functional global team.
    • Professional experience, documenting, planning, and managing platforms through their life cycle.
    • Strong problem-solving skills.
    • Desire to learn and adapt to new technology skillsets.
    • Strong customer-service and interpersonal skills.
    • Knowledge of standard methodologies of Service Delivery (ITIL, ITSM).
    • Experience of working in a financial institution in technology or IT departments.

    Our client is a leading Financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

    Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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