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Aurora

    Patient Service Representative/RCMG - Aurora, United States - Rush-Copley Medical Center

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    Description

    Position Summary

    Practice patient service representative proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during their appointment; answers incoming phone calls, responds to general patient requests, takes telephone messages and schedules patient appointments.

    Position Requirements

    • Education and Previous Experience
    • High school diploma or equivalent required. Some college preferred.
    • Hardware/Software Experience
    • Practice management/medical billing computer programs.
    • Microsoft Office Suite (specifically Word and Excel)
    • Other Characteristics
    • Excellent oral/written communication skills
    • Excellent organizational skills
    • Detailed oriented
    • Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures (e.g., regarding collections)
    • Flexible; able to adapt to change
    • Bilingual (Spanish) capabilities a plus


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