- Team Skills – Collaborate and communicate in a team-based environment focused on problem solving, analytical thinking, teamwork, interpersonal skills, communication skills, proactive application monitoring, and technical troubleshooting.
- Application Performance/Infrastructure Monitoring - Using APM/ITIM tools to optimize application performance and identify performance bottlenecks in web applications, Infrastructure services (network, server performance, VMWare, SQL, Citrix, etc.) and provide solutions. Identify opportunities through APM/ITIM tool and perform root cause analysis for insights gained from User Experience tools like Dynatrace/AppDynamics. Partner with application development, application support, and other IT infrastructure resources to define measurement frameworks, develop KPI's and performance dashboards.
- Will act as a subject matter expert assisting the Engineer III with responsibilities for overall design and implementation of Application Monitoring and User Experience Analytics tools and will assist with research of the existing tools and solutions to recommend means of enhancing the architecture to gain insights and improve overall Infrastructure and Application Owner's experience.
- Patch Management will support the team with responsibilities for all patch management activities across the enterprise (server and end points).
- Monitoring and SOP Based Troubleshooting, will be responsible for overall monitoring of Application and Infrastructure landscape and will perform initial triages for all reported alerts from the various monitoring tools.
- Subject Matter Expert (SME) will work with some observability tools using Dynatrace/AppDynamics, SolarWinds, ExtraHop, Thousand Eyes, Citrix Director, SecureWorks (replacement), Ushur and other.
- Identify automation opportunities for all repeat activities and work with the team toward implementation.
- Proactive application monitoring, timely health checks and balances, on-call support for key deployments and/or production support needs.
- Navigate and support Incident and Change Management processes with an end-to-end understanding of system workflows and technology infrastructure.
- Collaborate with the team to configure and monitor new alerts, as needed, to prevent production issues from affecting application availability.
- Collaborate with the Engineer III to create dashboards, publish alerts, or proactively identify issues raised after key releases to keep all applications and processes performing optimally. Communicate changes to community.
- Provide ongoing technical support to remote area networks, Internet, and VPN communications.
- Drive identification, assessment, and execution of ongoing process improvement opportunities for the benefit of equipment reliability, serviceability, and operations productivity.
- Associate's degree with a major in computer related field or similar technical field from an accredited institution required. (In lieu of the required Associate's degree, a minimum of two (2) years of additional relevant work experience is required for this position.)
- Four (4) or more years of experience with design and administration of APM/ITIM products, exposure to monitoring and configuration management for scalable environments, experience with script Python and PowerShell, and DevOps and SRE activities and best practices.
- Must have proficiency in automating processes and integrating tools using REST APIs.
- Proficiency in automating processes and integrating tools using REST APIs. Strong knowledge of APM/ITIM tools like Dynatrace or AppDynamics. Proficiency with Microsoft Windows Server operating system, Microsoft Windows 10/11, Microsoft Office 2013/2016/O365 products: Word, Excel, PowerPoint, and Access. Solid understanding of TCP/IP networking, Citrix, VDI knowledge.
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Systems Administrator - Santa Ana, United States - Kinetic Personnel Group
Description
Job Description
Job DescriptionKinetic Personnel Group is recruiting for a Systems Administrator for a $5-billion/year Health Agency in the Santa Ana, California area. This health agency is renowned for the work it does in the community and being a great place to work.
Systems Administrator will be focused on overall monitoring of the Infrastructure/Application landscape and Tier II support and troubleshooting activities including but not limited to patch management, capacity management, application performance monitoring, health checks, troubleshoot escalated tickets from Service Desk, initial triage of all alerts from various monitoring systems. The Systems Administrator will manage, maintain and troubleshoot company's observability tools.
Job duties:
Job requirements:
Job Type: Full-time
