Jobs
>
Pittsburgh

    Professional Services Specialist II - Pittsburgh, United States - Omnicell

    Omnicell
    Omnicell Pittsburgh, United States

    2 weeks ago

    Default job background
    Description
    Job Description

    Professional Services, Consulting Services Specialist II - IV 2449

    An Omnicell Professional Services, Consulting Specialist II - IV is actively involved in several projects to include hardware setup, software setup, configuration, training and go live support or Omnicell IV Compounding products. The Specialist will also promote Omnicell best practices, workflow discussions and support the execution of solution implementation activities. The Specialist role is the beginning of a career path within professional services. You can expect to see promotional paths into Professional Services Consultant and Project Management roles among other opportunities.

    Responsibilities
    • Works autonomously with all project team members to execute activities as outlined in the project plan.
    • Empowered to make independent decisions.
    • Serve as subject matter expert and product consultant for Omnicell solutions.
    • Participate in workflow analysis and consulting based on Omnicell solutions to ensure customer desired outcomes.
    • Omnicell preparation, application and hardware configuration and database requirements and setup.
    • Provides best practice advice and input for customer process discussions.
    • Assist with procedural changes needed for the technology change - assists in change management activities.
    • May be responsible for integrated application testing; provide feedback to analyst on required changes.
    • Education and training of Omnicell solutions as required.
    • Provides customer implementation support as needed.
    • Report implementation activity to the Omnicell project manager or project lead.
    • Risk escalations to Omnicell project lead.
    • Performs required tasks to ensure timely go live and customer satisfaction.
    • Performs go live support.
    • Site cleanup: submit and closeout all RMA's for project, return/dispose of all unused implementation materials.
    • Assist with obtaining customer acceptance.
    • Assist in account hand offs.
    • Understanding of HL7 standards and Omnicell OIS.
    • Customer and internal communications.
    • Revenue awareness
    • Implementation best practices and job aides.
    • Maintaining strong industry and product knowledge.
    Required Knowledge and Skills
    • Excellent interpersonal communication skills with the ability to work well with customers and with employees at various levels.
    • A self-starter who is able to work independently and follow a detailed plan.
    • Ability to assist with analysis of training needs and to conduct training session.
    • Strong knowledge of Microsoft Office applications including Microsoft Project, Word, PowerPoint and Excel.
    • Comfortability leading conversations with all audience levels.
    • Strong problem-solving skills.
    • Advanced technical skills including engineering fundamentals and technical systems.
    • Detail oriented, independent, and able to adjust to changing business priorities.
    • Agile - Able to quickly learn and adapt to new software and product functionality.
    • Handles adversity in high leverage situations.
    • Solutions Oriented - Drive to proactively identify problems and present solutions.
    Basic Qualifications
    • Minimum three years' experience working in healthcare with an Associate's Degree or Professional Healthcare Certification
    OR
    • Bachelor's Degree in engineering (biomedical, mechanical, or electrical preferred), healthcare, project management, business administration, finance, MIS, or similar
    Preferred Qualifications
    • Three years' experience implementing and supporting of clinical solutions within healthcare.
    Work Conditions
    • Remote/field based position.
    • 100% travel required.
    • Physical Requirements: Must be able to push heavy equipment and have good dexterity for doing routine configuration. Standing and sitting for prolonged periods of time may be required. Position may require a fair degree of physical activity and motion to include, pushing, pulling, lifting to 35 lbs, kneeling, stooping and bending frequently.
    • Working outside of normal business hours may be required to meet the needs of customer.
    To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely-held religious belief or practice.

    About Us

    Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."

    Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.

    Our guiding principles inform everything we do:
    • As Passionate Transformers, we find a better way to innovate relentlessly.
    • Being Mission Driven, we consistently deliver on our promises.
    • Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
    • Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
    • In Doing the Right Thing, we lead by example in ALL we do.
    We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
  • AAA East Central

    Retail Service Specialist

    1 week ago

    AAA East Central Pittsburgh, United States Full time

    Retail Service SpecialistAAA East Central currently has a full-time Retail Service Specialist opportunity available at the South Hills branch office. The branch hours of operation are Monday through Friday 9am – 6pm and Saturday 9am - 3pm with availability to work overtime, as ne ...

  • AAA East Central

    Retail Service Specialist

    1 week ago

    AAA East Central Pittsburgh, United States Full time

    Retail Service SpecialistWe are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting career opportunity in our East Liberty branch network and ideal for candidates' intent on providing excellent custom ...

  • AAA East Central

    Retail Service Specialist

    1 week ago

    AAA East Central Pittsburgh, United States Full time

    Retail Service SpecialistWe are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting opportunity in our branch network and ideal for candidates interested in working in a teamwork environment with AAA ...

  • Redwood Ventures

    Service specialist in the hospitality industry

    3 days ago

    Redwood Ventures Fox Chapel, PA, United States Freelance

    **We are looking for you** - Starting immediately, full-time in shift work for a conference hotel in 15907 Lübben. · **Your responsibilities**: · - Welcoming and seating guests · - Providing advice on food and drinks · - Serving food and drinks, creating bills and handling paymen ...

  • Susquehanna Community Bank

    Customer Service Specialist

    2 weeks ago

    Susquehanna Community Bank Beaver Springs, United States

    **Customer Service Specialist** · This is a full-time position located at our Beaver Springs Office. The Customer Service Specialist (Head Teller) is responsible for overseeing and providing supervision to the Customer Service Representatives (Tellers) and for processing personal ...

  • NovaWorks

    Administrative Specialist Service Center Telephone Operator

    3 days ago

    NovaWorks Edgewood, PA, United States Freelance

    Join the team at Carqueville Medical Supply in Edgewood, PA. With 180 colleagues, we help people in all stages and situations of life with medical aids. · To further expand our service center at our main location in Töppeln, we are looking for an additional · **Service Center Cle ...

  • TriState Capital Bank

    Deposit Services Specialist

    6 days ago

    TriState Capital Bank Pittsburgh, United States

    DEPOSIT SERVICES SPECIALIST · Location: Pittsburgh, PA · The Private Bank Deposit Services Specialist position effectively coordinates the end-to-end Private Banking deposit account process and provides exemplary service and support to our clients. This position must partner effe ...

  • Creative Financial Staffing

    Customer Service Specialist

    3 weeks ago

    Creative Financial Staffing Pittsburgh, United States

    CUSTOMER SERVICE SPECIALIST · ABOUT THE COMPANY: · Looking for a company to grow with? Come join our clients expanding team · Family-like company environment that values working harmoniously. · Searching for go-getter adept in providing excellent customer service to their cli ...

  • Epiq

    Office Service Specialist

    1 week ago

    Epiq Pittsburgh, United States

    It's fun to work at a company where people truly believe in what they are doing · Job Description: · Job Summary: · A Service Specialist is part of a team that provides various administrative support to our clients which include copy, print, mail, hospitality, facilities and rece ...

  • Genesis10

    Client Services Specialist

    1 week ago

    Genesis10 Pittsburgh, United States

    Genesis10 is currently seeking a Client Services Specialist with our financial services client in Pittsburgh, PA. This is a 6 month + contract position requiring 5 days onsite. · This position pays: $ ,00/hr W2 based on experience. · Candidates applying must be a US Citizen or Gr ...

  • The Auto Club Group

    Retail Service Specialist

    1 week ago

    The Auto Club Group Pittsburgh, United States

    Include, but are not limited to:Provide DMV vehicle license, registration and notary services;Greet all members and customers, determine their need and provide Legendary Service;Reach sales and service goals (and earn incentives) for multiple AAA pr Retail, Specialist, Service, I ...

  • AAA - The Automobile Club

    Retail Service Specialist

    1 week ago

    AAA - The Automobile Club Pittsburgh, United States

    Provide DMV vehicle license, registration and notary services;Greet all members and customers, determine their need and provide Legendary Service;Reach sales and service goals (and earn incentives) for multiple AAA products and services;Preparing an Retail, Specialist, Service, I ...

  • O'Reilly Auto Parts

    Retail Service Specialist

    1 week ago

    O'Reilly Auto Parts Pittsburgh, United States

    O'Reilly Automotive - 727 Butler St [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the area ...

  • Pleasant Holidays

    Retail Services Specialist

    1 week ago

    Pleasant Holidays Pittsburgh, United States

    **Retail Services Specialist** · **Primary Location:** Wexford , PA · **Other Locations:** Pittsburgh, PA · **Job ID #:** JR · **Category:** Customer Service/Branch Offices **Share this job** · Share by Mail · Retail Services Specialist We currently have a full-time **Retai ...

  • Genesis10

    Client Services Specialist

    1 week ago

    Genesis10 Pittsburgh, United States

    Genesis10 is currently seeking a Client Services Specialist with our financial services client in Pittsburgh, PA. This is a 6 month + contract to hire hybrid position requiring 3 days a week onsite. · This position pays: $ /hr W2 based on experience. · Candidates applying must be ...

  • Community College of Allegheny County

    Enrollment Services Specialist

    1 week ago

    Community College of Allegheny County Pittsburgh, United States

    Enrollment Services Specialist (Reg FT) · Position Title: Enrollment Services Specialist (Reg FT) · Department: Enrollment Services · Campus: Allegheny Campus · Additional Information: This position will remain open until filled. However, in order to ensure consideration for ...

  • Epiq Global Business Transformation Solutions, LLC

    Office Service Specialist

    5 days ago

    Epiq Global Business Transformation Solutions, LLC Pittsburgh, United States

    Office Service Specialist - R0028311 · DESCRIPTION/RESPONSIBILITIES: It's fun to work at a company where people truly believe in what they are doing · Job Description: Job Summary: A Service Specialist is part of a team that provides various administrative support to our clients ...

  • Epiq Global Business Transformation Solutions, LLC

    Senior Service Specialist

    1 week ago

    Epiq Global Business Transformation Solutions, LLC Pittsburgh, United States

    Senior Service Specialist - R0028308 · DESCRIPTION/RESPONSIBILITIES: It's fun to work at a company where people truly believe in what they are doing · Job Description: A Senior Service Specialist provides various administrative support to our clients which may include; copy, prin ...

  • Community College of Allegheny County

    Enrollment Services Specialist

    2 weeks ago

    Community College of Allegheny County Pittsburgh, United States

    Enrollment Services Specialist (Reg FT) · Position Title: Enrollment Services Specialist (Reg FT) · Department: Enrollment Services · Campus: Allegheny Campus · Additional Information: This position will remain open until filled. However, in order to ensure consideration for ...

  • American Automobile Association

    Retail Service Specialist

    1 week ago

    American Automobile Association Pittsburgh, United States

    Retail Service Specialist · AAA East Central currently has a full-time Retail Service Specialist opportunity available at the South Hills branch office. The branch hours of operation are Monday through Friday 9am - 6pm and Saturday 9am - 3pm with availability to work overtime, a ...