- Using Motivational Interviewing and a collaborative approach conduct an in-depth assessment to best determine the immediate client concerns including, but not limited to: financial, legal, mental health, substance abuse, employment, health care and housekeeping;
- In collaboration with heads of households, develop individual service plans (ISP) which include educational, vocational, medical, life skills and housing goals. Meet with families in the shelter weekly to review ISP progress and plan next steps;
- Obtain resources and services as requested and/or needed to address barriers to housing as stated above including but not limited to; CORI mitigation, credit repair, and assistance with financial applications;
- Ensure that all clients receive explanation and assistance with navigating housing application processes and referral to all appropriate housing opportunities; including but not limited to, local housing authorities, regional non-profit housing agencies, private management companies, and community development corporations;
- Develop partnerships and collaborative relationships with internal and external service providers to ensure client receives comprehensive services;
- Assist clients with on-going housing search activities including but not limited to, contacting prospective landlords and/or management companies, accompanying clients to view and apply for units, attending appointments at housing agencies and other search activities as they present;
- Assist client with move-in transition supports including but not limited to; furniture and furnishings assistance, budget support, and other resources and services as needed;
- Develop and implement a housing intake/history with homeless clients;
- Document all interactions with clients utilizing appropriate reporting mechanisms, including web-based data collection systems;
- Responsible for coordinating the Shelter's programs and services;
- Provides direct supervision to house managers and ensure proper coverage of all shifts;
- Available to the residents for counseling and crisis intervention, and makes referrals to community programs for follow-up and treatment for substance abuse mental health, income enhancement and housing;
- Attends a weekly meeting with the Program Manager and attends a weekly case conference team meeting with local providers where the residents' needs are addressed;
- Serve as liaison with Community based organizations, attends meetings with such organizations as needed;
- Completes reports for program as needed;
- Attends meetings with outside provider agencies;
- Performs other tasks as requested by the Program Manager;
- Observes all shelter and agency rules and policies
- Experience: minimum of two years working with homeless individuals and/or homeless families and in human services required.
- Education: Bachelor's Degree, Master's degree preferred; Any combination of experience and education that equips candidate to complete above mentioned tasks.
- Supervision and team building experience required
- Proficiency in Microsoft office software and knowledge of data-bases used to track outcomes for record-keeping.
- Second language a plus.
- Able to communicate effectively, write well and generate electronic data reports; excellent organizational skills;
- Good boundaries and self-knowledge.
- Must be available to be on-call as needed
- Knowledge of community resources; Able to exhibit sound case management concepts and exercise good judgment; ability to manage multiple tasks; ability to work both individual and as a contributing member of a team; and, ability to relate to persons of diverse backgrounds and functioning levels.
- Must be able to climb two sets of stairs, sit at a desk and perform paperwork and writing functions.
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Program Coordinator - Lawrence, United States - Heading Home
Description
Job DetailsJob Location
Camino Union Street - Lawrence, MA
Position Type
Full Time
Education Level
2 Year Degree
Salary Range
$50, $50,000.00 Salary
Job Shift
Day
Job Category
Nonprofit - Social Services
Description
Job Title: Program Coordinator
Reports To: Program Manager
Location: Lawrence, MA
Position Type: Full Time, On-Call, Salary Exempt
Annual Salary: $50,000
Overview
The Program Coordinator manages an emergency family shelter program with the overall responsibility for service delivery to homeless families with the ultimate objective of assisting families with achieving independent living. The Program Coordinator sets direction for Case Managers and provides case management and supportive counseling to the residents in the house. Advocates for the residents needs and works closely with the House Managers to ensure for appropriate service delivery for residents of program.
Essential Job Functions
Heading Home, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Work Environment:
Cubicle space within office building; prolonged sitting at a desk and working on a computer, OR, requires equal amounts of sitting and standing, must be able to climb stairs. Position requires a minimum of four days onsite. Office is climate controlled with heat and air conditioning.
Qualifications
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