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    Director of Event Planning - Austin, United States - White Lodging Services, Inc.

    White Lodging Services, Inc.
    White Lodging Services, Inc. Austin, United States

    4 weeks ago

    Default job background
    Description

    Summary:
    Executes all hotel events with a seamless turnover from sales to operations. Assures event team provides all customers with consistent high-level service throughout each event. Manages and is responsible for the total event. Ensures all team leaders have the training and resources to carry out their responsibilities. Keeps the event team focused and motivated to deliver outstanding events to the customer.

    Responsibilities

    Leads Event Management Team

    Meets with Event Team to review scheduled events and troubleshoot potential problems/conflicts

    Manages and develops event management teams

    Reviews and makes suggestions and inquiries regarding the hotel's room and space inventory for all opportunities that have been turned over

    Can or may be involved in event complexity discussions to proactively avoid service failures

    Responsible for performance reviews of Event Managers

    Ensures the hotel is apprised of all groups that will impact hotel operations Is or can be involved in developing the standard catering menus

    Is the customer advocate in all meetings

    Works directly with the major, complex groups or conventions

    Oversees and manages the Event Management Assistants

    Manages Group Housing Forecasting monthly and quarterly revenue

    Assure timely and accurate group information is distributed throughout the hotel.

    Other Information


    COMPETENCIES
    Change Leader

    Develop Talent

    Developing Leaders

    Generate Revenue

    Goal Setting

    Inspire followership

    Motivation

    Results Oriented

    Select and Recruit Talent

    Written Communication


    SKILLS
    Broad understanding of facility management

    Ability to manage customer budgets

    Familiarity and knowledge of all departments within the hotel

    Effective communication skills

    Present ideas, expectations, and information in a concise, well-organized manner

    Manage interpersonal conflict situations effectively

    Able to integrate and execute against current trends in Event Management

    Ability to develop and execute outstanding events

    Understand A/V products and services

    Understand operational challenges; can develop and implement solutions

    Ability to manage and balance group and business based on the hotel's revenue strategy

    EDUCATION/EXPERIENCE

    Previous leadership experience required

    Expertise in menu planning, food presentation, and banquet service standards.

    Technical proficiency in the Delphi environments along with PMS and Marsha.

    Location Code:

    2524

    #J-18808-Ljbffr
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