Lounge Manager - New York, United States - Hilton Grand Vacations

Hilton Grand Vacations

Verified Company

New York, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

_This role pays $72,000-$74,000 on an annual basis._

_ The ideal person will be able to work in a flexible schedule and work nights and weekends as needed._

HGV Now Offers Day One Team Member Benefits

What Will I be Doing?

The Lounge Manager
will be responsible for the overall business and management of the Lounge operations, which includes the daily supervision of guest service and team member support.

They will work with the Resort Leadership Team to develop and implement improvements to policies and operational systems; maintain proper budget allocation to improve business sustainability; and find opportunities that better equips the organization to achieve its established annual business goals.

You are responsible for driving company success through performing the following tasks to the highest standards:

Develops and performs the critical initiatives of the Lounge, and makes adjustments to the operations in order to meet the strategic goals and interests of Resort Operations. Ensures that policies and guidance are in place to clearly define responsibilities, processes, delegations and decision-making powers; and fully align with organizational, business, tax and regulatory requirements.
Leads the Lounge Operations Team and is responsible for their functions, resources, and scheduling outputs including business and financial management, facilities, information and communications technology, and resources. Conducts daily briefings, and coordinates activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining high levels of guest's expectations.
Is responsible for the handling, storage, and security of all china, glassware, silverware, and catering service equipment. Orders additional supply of china, glassware, silverware, linen, etc. to maintain proper levels of service.
Develops and completes appropriate human resource management practices including recruitment, performance management, and corrective action in partnership with the HR Business Partner. Develops and completes an accurate onboarding schedule, and continuous training and development plan for all penthouse team members in partnership with the Talent Development Manager.
Develops and Coordinates daily Banquet Event Orders for department. Coordinates arrangements and ensures delivery of refreshment and staffing services are available for department and Penthouse owners.
Maintains relationships, contracts, compliance, and interface issues with the operation's business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner.
Develops and handles the financial spending of the operations as it relates to the established annual budget. Makes recommendations based on data to achieve financial sustainability, and ensures effective reporting of results in collaboration with the Resort Director and Sr. Manager-Business Management.
May be required to perform other reasonable duties as requested by management.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.

At the core of our company's success are our Team Members.

To fulfill this role optimally, you must possess the following minimum qualifications and experience:

Required Qualifications:

35 years related experience
2+ years managerial experience
Strong leadership capability, evidenced in welldeveloped problem solving, analytical and conceptual skills.
Demonstrated effective organizational skills, including the ability to effectively prioritize and manage multiple tasks and established timeframes and handle opposing priorities within a small team environment.
Strong written and oral interpersonal communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients.

Preferred Qualifications:

Previous experience working in hotel/resort operations, with an emphasis on the relationship between Front Office and Housekeeping. Timeshare ownership preferred.
Knowledge of economic and accounting principles and practices, analysis and reporting of financial data.
Experience in running operations operating under a Collective Bargaining Agreement (CBA).

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.