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    Research Support Specialist - North Las Vegas, United States - CDW

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    Description

    / / Research Support Specialist **Research Support Specialistat CDW Careers**

    Job ID:

    Focus Area:

    Logistics-Operations Post Date:

    Feb 15, 2022 Location:

    North Las Vegas, Nevada Contract Type:

    Full-Time

    The Associate Warehouse Ops Specialist provides warehouse operations assists in providing support for various departments.

    The Research Support Specialist is responsible for assisting the shipping, stocking, and vendor returns teams with locating and shipping various orders. This role also processes bin movements, assisting the ICAN/Customer Relations liaison, by researching cant find requests, stock verification requests, flagged for research requests and research consignment transfer from warehouse.

    Key Areas of Responsibility

    Assists various departments including customer service requests.

    Assists with inventory and distribution of warehouse and office supplies.

    Occasionally lift up to 50 lbs. with or without assistance.

    Perform 8 or more hours of standing, bending, lifting, walking and carrying products in combination at any given time.

    Other Responsibilities

    Handle escalated internal calls/requests from the help desk representative and sales.

    Process requests received via email request.

    Organize and monitor daily workflow to ensure team duties are completed.

    Support quality assurance programs and processes by ensuring compliance with regulatory, internal and customer requirements.

    Help resolve cubing issues.

    Maintain the quality control processes report.

    Communicate quality assurance results with appropriate team members.

    Support all internal quality assurance activities.

    Work with management and coworkers to audit, identify quality problems, and improve operational processes.

    Collaborate with other departments to coordinate and streamline processes and ensure open communication.

    Verify Consignment items from warehouse, 07/81(LV) or 01/21(CDC).

    Maintain a safe work environment.

    Utilize a pallet-jack to move product or skids.

    QC and ship escalated cant find requests.

    Manage projects and specialty assignments.

    Look for innovations to improve department efficiencies and service.

    Run daily reporting tools to proactively resolve inventory offsets and request required adjustments.

    Process all flag for research picks, and flag all cant find requests.

    Education and/or Experience Qualifications

    High School Diploma or equivalent

    1 year administrative/operations support experience.

    Required Qualifications

    High School Diploma or GED

    Proficient in Microsoft Office applications.

    Strong verbal and written communication skills with the ability to effectively interact with all stakeholders.

    Solid organizational and time management skills.

    Ability to prioritize, adapt to the changing needs of the business, and meet deadlines.

    Demonstrated ability to lift up to 50 lbs.

    Demonstrated ability to perform 8 or more hours of standing, bending, lifting, walking and carrying products in combination at any given time.

    Comfortable working in a warehouse environment which includes changes in temperature as the weather fluctuates, noise from conveyors and forklifts.

    Excellent time management skills and ability to multi task and prioritize work to meet deadlines.

    Ability to identify and resolve problems in a timely manner.

    Demonstrated problem solving skills.

    Comfort working in a warehouse environment which includes changes in temperature as the weather fluctuates, noise from conveyors and forklifts

    Preferred Qualifications

    Familiar with data entry into AS/400.

    Forklift certification.

    COVID-19 Update:

    CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

    CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

    Location:

    North Las Vegas, Nevada


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