- Act as a Product Specialist/Adviser regarding HPD parts.
- Provide Technical Support for mechanical and non-controls issues in a backup role.
- With the client's Customer Service Specialists, confirm that client has selected the correct part numbers and assemblies for the repair quotation per customer requests.
- Provide real time tutorials and guidance for the client's Customer Service team as they walk through repair questions they receive from customers on HPD parts. Assist with training for client's customer service.
- Investigate field issues with products and components. Help evaluate returned products from the field and warranty claims. Initiate and implement solutions to resolve issues and enhance client's products.
- Investigate manufacturing and quality issues with products. Initiate Corrective Action Reports, and engineering changes as necessary to enhance client's products. Participate in resolution of supplier quality issues with Purchasing team.
- Assist with the creation of parts manuals, specification sheets, and installation instructions. Act as the aftermarket liaison for new equipment owners/parts manuals
- Help create solutions as legacy parts go obsolete (drives, controls, sensors, fabric) and assist with the engineering change process.
- Assist Engineering and Technical Services in creation and maintenance of the client's SharePoint site.
- Help create distributor tools for parts identification based on existing tools and documentation.
- Assist Purchasing and Customer Service teams locate information for client's products.
- Maintain engineering files, CAD drawings and records pertaining to client's resource per company standards.
- Contribute, where necessary, to client. Resource's high service levels. Promote a positive attitude to distributors and end users regarding all of client's' products and quality standards.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Requires education of a bachelor's or associates degree.
- Requires 5+ years experience in engineering, technical support, or a similar technical role.
- Requires knowledge of and ability to use spreadsheet and word processing software.
- Requires excellent oral and written technical communication skills.
- Requires the ability to function as a team member and to contribute to group goals.
- Requires a customer service orientation and approach to daily responsibilities.
- Requires the ability to organize personal workload, prioritize activities, and accomplish tasks under a deadline.
- Requires the ability to use a variety of hand and power tools.
- Requires the ability to use a variety of office equipment.
- Ability to travel up to 5% if necessary.
- 5+ years experience in engineering, technical support, or similar technical role.
- Hands-on mechanical experience (hands-on electrical experience a PLUS)
- Basic knowledge of electrical circuits (knowledge of electrical controls a PLUS)
- Ability to read hydraulic and/or electrical schematics a PLUS
- Training and presentation experience with customers and/or coworkers
- Experience in Autodesk Autocad, Inventor, or other 3D software a PLUS
- Experience using manufacturing ERP software
- MS Office Suite
- Positive attitude and high level of enthusiasm
- Excellent interpersonal and communication skills
- Experience communicating with customers and/or suppliers
- Communicates customer sensitivity and sense of urgency
- Communicates the ability to solve problems on behalf of customers
- Can communicate technical info in non-technical manner
- Ability to be a team player and hold themself accountable
- Leadership approach to responsibilities
- Ability to work with limited supervision and multi-task
- Flexibility to learn new products and processes, and wear a lot of hats
- Strong work ethic
- Chemistry match with our team
-
Technical Sales Support Specialist
5 days ago
TeamSoft Germantown, United StatesJob Summary: · Engage with clients to facilitate software subscription renewals. · Keep customers informed through order acknowledgments and provide regular updates on their service requests. · Add, change, and maintain customer records in our CRM system (NetSuite) and other sof ...
-
Concordia University Wisconsin/Ann Arbor Mequon, United StatesJob Description · Job DescriptionConcordia University is a Lutheran higher education community committed to helping students develop in mind, body and spirit for service to Christ in the Church and in the world. · Position Summary · Concordia University seeks a full-time Administ ...
-
Messer Cutting Systems, Inc. Menomonee Falls, United StatesJob Description · Job DescriptionJOB SUMMARY: · This position will be responsible for various administrative duties as well as greeting visitors, answering the main telephone line and various administrative duties supporting the sales and marketing team. · ESSENTIAL DUTIES and RE ...
-
IT Support Specialist
3 weeks ago
Infojini Inc Milwaukee, United StatesDuration : 6 Months contract with possible extension · Primary Purpose: · The IT End Point Imaging Technician will setup and configure new or used IT end points in our centralized imaging center. This includes unboxing, asset tagging/labeling, configuring, and re-boxing desktops, ...
-
IT Support Specialist
1 week ago
Concurrency Brookfield, United States**IT Support Specialist** · Brookfield, WI / Internal IT / Full-time **Who We Are** **Who Were Looking For** Were excited to add an IT Support Specialist to our Internal IT Team. + Passion and willingness to learn and use new technologies · + Ability to multitask and work witho ...
-
IT Support Specialist
3 weeks ago
Talgo Milwaukee, United StatesJob Description · Job DescriptionCompany Overview: Talgo Inc. is a visionary leader in High-Speed Passenger Railway Solutions in North America. Our mission is to provide innovative and comprehensive transportation equipment and services that support the effective and economic imp ...
-
Product Support Specialist
5 days ago
ABB New Berlin, United StatesProduct Support Specialist · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimension ...
-
IT Support Specialist
1 week ago
HERMLE USA Franklin, United StatesJob Description · Job DescriptionHERMLE USA, Inc., located in Franklin, Wisconsin is the North American Headquarters of Maschinenfabrik Berthold HERMLE AG, Gosheim, Germany and provides North America's leading manufacturers with the finest high precision machining centers and wor ...
-
Technical Support Specialist
2 days ago
Akkodis Franklin, United StatesWe are hiring a class of Technical Support Representative, these roles are hybrid in Franklin, WI. This position is with an Enterprise level company rank in the top 30 places to work in the US. · Title: Technical Support Representative · Location: Franklin, WI · Pay Range: $17 ...
-
Logistics specialist for warehouse logistics
3 weeks ago
Stellar Innovations Mequon, United StatesJOIN OUR TEAM IN MEQUON. We are looking for a WAREHOUSE LOGISTICS SPECIALIST (m/f/d) for our branch in Thurnau. * Intensive training support and guidance from apprentice mentors, a friendly working atmosphere where we look out for each other * You have a qualified secondary schoo ...
-
Concordia University Wisconsin/Ann Arbor Mequon, United StatesConcordia University is a Lutheran higher education community committed to helping students develop in mind, body and spirit for service to Christ in the Church and in the world. · Position Summary · Concordia University seeks a full-time Administrative Assistant and Accreditatio ...
-
Wealth Support Specialist
1 week ago
Refinitiv Benchmark Services (UK) Limited Brookfield, United StatesWealth Management offers solutions that optimize efficiency and enhance the practice, while engaging high new worth audiences. Our solutions empower advisors with perspectives that go beyond the headlines, and capabilities that add value to client relationships. We also provide t ...
-
Program Support Specialist
5 days ago
Wisconsin Community Services Milwaukee, United StatesJob Description · Job Responsibilities: · Program Support Specialist · BAKARI YOUTH RESIDENTIAL CARE CENTER · WISCONSIN COMMUNITY SERVICES · Put your exceptional customer service and clerical skills to use in your contributions to a 111-year-old nonprofit, human service organiza ...
-
Peer Support Specialist
1 week ago
West Milwaukee Comprehensive Treatment Center Milwaukee, United StatesOverview:Seeking: Peer Support Specialist - Outpatient MATFull Time: Monday - Friday 8:00am - 4:30pmOur Benefits:Quarterly Bonus ProgramMedical, Dental, and Vision insuranceCompetitive 401(k) planPaid vacation and sick timeSTAR LRP Student Loan ForgivenessEarly morning hours offe ...
-
Peer Support Specialist
1 week ago
West Milwaukee Comprehensive Treatment Center Milwaukee, Wisconsin, United States PermanentOverview: · Seeking: Peer Support Specialist - Outpatient MAT · Full Time: Monday - Friday 8:00am - 4:30pm · Our Benefits: · Quarterly Bonus Program · Medical, Dental, and Vision insurance · Competitive 401(k) plan · Paid vacation and sick time · STAR LRP Student Loan Forgivenes ...
-
Program Support Specialist
3 days ago
Wisconsin Community Services, Inc. Milwaukee, United StatesJob Responsibilities: · Program Support Specialist · BAKARI YOUTH RESIDENTIAL CARE CENTER · WISCONSIN COMMUNITY SERVICES · Put your exceptional customer service and clerical skills to use in your contributions to a 111-year-old nonprofit, human service organization that is c ...
-
Program Support Specialist
3 days ago
Wisconsin Community Services Milwaukee, United StatesJob Responsibilities: · Program Support Specialist · BAKARI YOUTH RESIDENTIAL CARE CENTER · WISCONSIN COMMUNITY SERVICES · Put your exceptional customer service and clerical skills · to use in your contributions to a 111-year-old nonprofit, human service organization that i ...
-
Program Support Specialist
5 days ago
Wisconsin Community Services Milwaukee, WI, United StatesJob Responsibilities: · Program Support Specialist · BAKARI YOUTH RESIDENTIAL CARE CENTER · WISCONSIN COMMUNITY SERVICES · Put your exceptional customer service and clerical skills to use in your contributions to a 111-year-old nonprofit, human service organization that is commi ...
-
Family Support Specialist
1 day ago
Versiti Inc. Milwaukee, United StatesOverview: · Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behin ...
-
Program Support Specialist
1 week ago
Insight Global Milwaukee, United StatesJob Description · An employer in Cupertino, California is looking for a Program Support specialist. In this role you will be: · Perform systems diagnostic and troubleshooting duties to ensure a fully functioning system · Maintain and document access control and video management s ...
Product Support Specialist - Mequon, United States - Genesis10
Description
Genesis10 is currently seeking a Product Support Specialist for a permanent position working with our client in the Mequon, WI area.Compensation: $65, ,
Summary:
Perform a wide variety of duties and assume a leadership role in providing High-Performance Doors (HPD) parts support and training to internal client's resource teams along with distributors and their service departments and technicians. Act as the HPD Parts subject matter expert for all areas of the aftermarket business unit.
Responsibilities:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.
Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#DIG10-SW
