- Support implementation partners with technology documentation, training, troubleshooting needs
- Support Partner Sales organization for their needs of technology material, sales presentations at prospects along side of partners
- Help create RFP and RFI responses
- Liaison with Engineering teams
- Oversee partner execution at client sites
- Actively engage in implementations at customer venues
- Coordinate and collaborate with development team to remain current on code and technology
- Actively engage with engineering and product management groups providing feedback about implementations, to further simplify and improve the experience
- Drive for success across teams and customers
- Help write customer success stories
- Track, analyze and communicate key implementation metrics
- Documentation of issues, resolutions and processes
- 9+ years of total industry experience
- 5+ years of solution architecture, implementation experience
- 2+ years of project management, program management experience at client location
- Strong presentation and communication skills
- Experience developing mobile application, backend services
- Experience with software version control systems, issue management systems
- Experience working with technologies like Ruby on Rails, BIG Data, AWS
- Ability to lead multiple parallel initiatives with implementation partners and drive to completion
- Ability to travel at various client sites across the US, occasionally international. Travel is a must part of the job
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Partner Solution Architect - Santa Clara, United States - Flexton Inc.
Description
Skill: