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Front Office Supervisor
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Restoration Crew Chief
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Crimson Technologies Diamondhead, MS, United States FreelanceAre you interested in working for a dialogue marketing agency specializing in telephone fundraising? For over 20 years, this agency has been successfully working exclusively with non-profit organizations in the fields of environmental and nature conservation, human rights, health ...
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Administrative Specialist
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Receptionist
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Customer Service Representative
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Customer Service Representative
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Marketing Representative
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Radiology Student Tech I
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Radiology Student Tech II
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Singing River Health System Ocean Springs, United StatesRadiology Student Tech II · Singing River Health System Hospital - Ocean Springs/Part-Time/Every other weekend - Holidays - and School Holidays/ · 3109 Bienville Blvd · Ocean Springs, Mississippi, 39564 · United States · Position Overview: · The Radiology Student Tech performs th ...
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Receptionist
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Jon Barry - State Farm Agency Ocean Springs, United StatesJob Description · Job DescriptionState Farm Agency, located in Ocean Springs, MS, has an immediate opening for a Front Office - Team Member. No insurance experience is required as we will train the right person with the right attitude. · The main role is to ensure excellent servi ...
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External Mortgage Loan Originator
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American Neighborhood Mortgage Acceptance Company LLC Ocean Springs, United StatesJob Details · Job Location · 4662 Ocean Springs - Ocean Springs, MS · Position Type · Full Time · Education Level · High School · Travel Percentage · Road Warrior · Job Category · Sales · Description · AnnieMac Home Mortgage is looking to hire Full Time External Mortga ...
Front Office Agent - Biloxi, United States - Bally's Corporation
Description
Performs a variety of tasks including: checking in and out guests, delivering messages, handling complaints, disseminating information, making reservations and answering/routing calls as needed.
The Agent is often the first encounter a guest has with hotel guests and is thus very influential in creating the first impression of the hotel.
Principal Duties & Responsibilities:
Enhances the guest experience by providing exceptional service.
Responds to inquiries regarding property - i.e. directions to property, players club, entertainment, hours of operation of venues, etc.
Relays "guest requests" to appropriate staff.
Enters text messages for guests into the property's management system as requested; relay guest messages.
Ensures calls are answered promptly and in accordance to department standards.
Follows established emergency procedures and acts as a communications link in emergency situations.
Answers fax and email inquiries.
Confirms and modify reservations.
Ensures that proper sales techniques and strategies are utilized to maximize occupancy, rates and revenue.
Greets, registers, assigns rooms, and issues keys to arriving guests.
Assists guests in fulfilling their requests - room changes, extra amenities, etc.
Makes and confirms reservations.
Posts charges to guest folios.
Assists guests in resolving complaints.
Maintains a cash bank, cash checks, issue change.
Receives cash, checks, and credit cards for payment of services.
Processes complimentary transactions with supporting documentation.
Processes and submit end-of-shift reports.
Contacts Housekeeping and Facilities department when guests report room issues.
Reviews folios with guest ensuring accuracy; perform checkout.
Adheres to department and property policies and procedures.
Offers luggage assistance.
Completes thorough bucket checks of all arriving, departing, in-house reservations. Corrects mistakes.
Issues all coupons.
Maintains knowledge of current marketing promotions and events.
Maintains knowledge of and sells the Sounds of Your Stay Program (Tracks, Picks, Mix).
Knowledge, Skills, and Abilities Required:
High school diploma or GED
Must project a professional and positive image.
High energy level.
Proficiency in typing.
Excellent non-verbal communication skills - good posture, able to establish eye contact, and positive body language.
Must project a professional and positive image.
Ability to handle and carry out instructions.
Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
Must be able to maintain composure under stress in a fast pace work environment.
Must be able to stand for long periods of time.
Basic reading and math skills.
Ability to work a flexible schedule.
Excellent interpersonal and communication skills.
Must be able to communicate clearly and effectively with all Hard Rockers and guests.
Ability to understand and promulgate written memos, instructions, regulations.
Training
All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area.
The below courses are required for this position:
Active Shooter Awareness Training
Counterfeit Currency Prevention
Cybersecurity Awareness for the Workplace
General Employee Safety Training
Hazard Communication
Responsible Gaming Awareness Training
Title 31 Introduction and Overview
Title 31 SAR Incident Reporting Awareness Training*PCI Credit Card Fraud Prevention
Sexual Harassment Awareness for Frontline
TRMG Title 26 & Form 8300 for Non-Casino Departments
Working Conditions
Physical Demands How Often Environmental Conditions How Often
Standing C Extreme Cold R
Walking O Extreme Heat R
Sitting O Temperature Changes R
Lifting R Wet R
Carrying R Humid R
Pushing R Noise O
Pulling R Vibration R
Climbing R Hazards R
Balancing C Atmospheric Conditions R
Stooping C Cigarette Smoke O
Kneeling C
Crouching C
Crawling R
Reaching C
Handling C
Grasping C
Feeling R
Talking C
Hearing C
Repetitive Motions C
Eye/Hand/Foot Coordination C
C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)
Please check the physical strength of the job from the categories listed below.
_____ Little physical effort
__X__ Light work
_____ Medium work
_____ Heavy work
_____ Very heavy w
