Receptionist / Dispatcher - Biloxi, United States - Institute of Inspection , Cleaning and Restoration Certification

Description

Responsibilities

Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities.

Perform general office duties, such as drafting correspondence, filing and creating reports

Receive and enter lead calls and job referrals

Perform excellent customer service

Receive general phone calls and greet visitors

Document calls for weekly call log reports

Dispatch and Pending Follow-up

Track pending lead calls and job referral follow-up

Analyze dispatch reports

Schedule Tracking and General Administration

Coordinate production schedule and monitor logistics

Coordinate on-call schedule

Perform general administration

Job description

Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities.

Perform general office duties, such as drafting correspondence, filing and creating reports.

Primary Roles and Responsibilities

• Receptionist

Receive and enter lead calls and job referrals

Perform excellent customer service

Receive general phone calls and greet visitors

Document calls for weekly call log reports

• Dispatch and Pending Follow-up

Dispatch lead calls and job referrals

Track pending lead calls and job referral follow-up

Analyze dispatch reports

• Schedule Tracking and General Administration

Coordinate production schedule and monitor logistics

Coordinate on-call schedule

Perform general administration

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise.

SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Compensation:
$ $14.00 per hour


Picture yourself here fulfilling your potential

At SERVPRO, you can make a positive difference in people's lives each and every day We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.

With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise.

SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.