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Preop Surgery Customer Service Specialist - Toledo, United States - Bon Secours Mercy Health
Description
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
Responsible for providing effective customer service by utilizing excellent interpersonal and communication skills. Provides a liaison between Perioperative Services, family members and other medical center departments. Conducts inpatient and outpatient registration.
Essential Job Functions
Essential Functions Statements - List the essential functions of the job. Essential functions are the reasons a job exists.
Greets visitors upon arrival to the waiting areas. Notifies appropriate parties of arrival. Provides supportive
assistance to both the customers and departments within the organization regarding perioperative services.
Reviews pre-registration documentation 7 days ahead of scheduled procedure and communicates to
leadership 48 hours in advance of any denials or pending approvals. Registers all patients for surgery, PAT,
Cath Lab and other scheduled procedures. Completes accurate patient demographic and insurance
information. Places ID band. Performs POS collections and completes proper documentation in electronic
record.
Provides sympathetic and courteous service to patients and maintains confidentiality. Interacts with family
members, assesses and meets their needs. Keeps visitors informed as to delays and assists with setting
expectations during visit. Alerts appropriate personnel to any visitor concern or problem
Makes rounds to check patient progress and communicates back to family in waiting area. Communicates and
oversees volunteers. Assists families to consultation rooms for physician meeting.
Obtain pre-op vital signs and weights as assigned. Assist with patient care as assigned by RN. Answer call
lights. Transports patients. Cleans wheel chairs and stretchers.
Maintains confidentiality of patient issues and/or complaints. Does not discuss with other staff or community
members.
Monitors physical environment in waiting room for visitors comfort (TV, noise level, reading material, etc.).
Maintains waiting area cleanliness.
Demonstrates behaviors consistent with Mission and Core Values.
Adheres to the standards and policies of the Corporate Responsibility Program, including the duty to comply
with applicable laws and regulations, and reporting to designated Manager (or employer hotline) any
suspected unethical, fraudulent, or unlawful acts or practices.
Embraces Standards of Behavior in order to provide and promote excellent customer service for both internal
and external customers. Holds self and others accountable for behaviors that promote service excellence.
Adheres to all standards and policies regarding safety/patient safety initiatives.
Is responsible for all other duties as assigned.
Required Minimum Education: High School Diploma / GED
Minimum Qualifications
Minimum Years and Type of Experience: 2-5 years of customer service experience.
Other Knowledge, Skills and Abilities
Required: Demonstrated excellent interpersonal and communication skills. Must have an ability to work effectively and efficiently in a professional manner under stressful situations. Must have a genuine interest in helping others. Must maintain confidentiality of all protected medical and patient information.
Other Knowledge, Skills and Abilities
Preferred: Proficiency with computers is desirable.
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown, Ohio or Bon Secours Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at
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