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    Support Services Specialist - Toledo, United States - Harbor

    Harbor
    Harbor Toledo, United States

    3 weeks ago

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    Description

    Harbor is seeking a Support Services Specialist to provide front desk support in Toledo.

    Position is full-time

    Requirements

    • High school diploma or equivalent required with two years of closely related office experience strongly preferred.
    • Must have previous experience in data entry.
    • Excellent customer service skills, flexibility, strong multi-tasking skills, and excellent organizational skills required.
    • Must be proficient and accurate in computer use, including Microsoft Word.
    • Knowledge of skills to work with youth/adults affected by trauma preferred.
    Job Duties:
    • Answers all calls in a professional, warm, courteous, and efficient manner in accordance with organization's customer service efforts. Transfers calls to voice mail or takes accurate written messages and proper and prompt delivery.
    • Answers all incoming calls from clients regarding their appointments which include new and follow-up appointments, cancellations, and rescheduling.
    • Ensures that clients are announced to appropriate staff person.
    • Schedules ongoing appointments for other Harbor locations.
    • Collects payments from clients as required. Reconciles cash box and completes deposit or distributes cash drawer to designated person, as assigned.
    • Performs opening/closing duties as assigned.
    • May float to other locations as needed.
    About Harbor:
    • A leading provider of mental health and substance use treatment for over 100 years
    • 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
    • Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more
    Why Work for Harbor?

    It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you Some benefits of working with Harbor include:
    • Medical, dental, and vision coverage
    • Retirement plan with company match
    • Generous paid time off, sick time, and paid holidays
    • Tuition and professional license reimbursement programs
    • Clinical supervision hours offered
    • Employee referral bonuses
    • Ability to make a difference in your community
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