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Orchard Park

    Sr Customer Service Rep - Orchard Park, United States - Lincare Holdings

    Lincare Holdings
    Lincare Holdings Orchard Park, United States

    7 hours ago

    Default job background
    Description
    Job Description

    This employee supervises all Customer Service functions of order entry while abiding by the procedures set forth by management.

    Job Responsibilities:
    • Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel
    • Actively participates in the training of all Customer Service personnel including new hires
    • Monitors the flow of orders to and from the Customer Service Department
    • Deletes, correct, or re-enters patient orders as deemed necessary
    • Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel
    Qualifications
    • Read and analyze documents such as patient orders
    • Comprehend pharmacy prescription terminology
    • Effectively communicate with co-workers and patients alike
    • Help with the training of employees
    • Calculate figures and amounts in reference to frequency and doses dispensed
    • Apply common sense understanding to carry out oral and written instructions
    • Fairly reprimand and verbally discipline employees in accordance to approved procedures
    Education and Experience:
    • High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
    • Computer entry experience necessary


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