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    Application Support Analyst - New York, United States - Motion Recruitment

    Motion Recruitment
    Motion Recruitment New York, United States

    3 weeks ago

    Motion Recruitment background
    Description

    Grow your career as an Application Support Analyst with an innovative global bank in New York, NY. Contract role with strong possibility of extension. Will require working a hybrid schedule 3 days onsite per week.

    Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services worldwide. You will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.

    Contract Duration: 11+ Months

    Required Skills & Experience

    • 5 to 8 years of experience in production support or software development, preferably in fintech industry.
    • Experience in analyzing and solving problems.
    • Strong SQL knowledge and query writing.
    • Skills in:
    • ITRS, ServiceNow
    • GMI, AS/400 and System 36/RPGLE
    • Excellent problem-solving skills and the ability to troubleshoot complex technical issues. Good analytical and troubleshooting skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources.

    Desired Skills & Experience

    • Experience in ITIL.
    • Experience in a service-based environment.
    • Skills in:
    • Python, Perl, and or Scripting skills

    What You Will Be Doing

    • Provide technical support to the GMI users, including troubleshooting issues, answering questions, and resolving problems.
    • Configure and maintain the GMI system, including testing and implementing system changes and updates.
    • Collaborate with other teams and departments, such as development, testing, and project management, to ensure effective system operation and support.
    • Monitor system performance and identify opportunities for improvement or optimization.
    • Develop and maintain system documentation, including procedures and user guides.
    • Participate in system testing, validation, and implementation projects.
    • Provide training and support to GMI users, including new employee onboarding and ongoing training and development.
    • Provide technical solutions and liaise with the Operations business during critical production outages while managing the remediation tasks following these outages to avoid repeat failures.
    • Work with the Development and Release teams to ensure robust software implementations.
    • Create innovative solutions and proactive approaches to optimizing processes.
    • Effectively communicate issues and status updates with business users, second level support, and development teams.
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