-
Technician II, IT Operations
6 days ago
Protective Life Corporation Birmingham, United StatesThe work we do has an impact on millions of lives, and you can be a part of it. · We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most. · ...
-
Stellar Enterprises Homewood, United StatesHomewood is one of the most diverse employers in Germany. Every year, we are looking for over 5,000 apprentices in 50 different professions who want to grow and improve with us. · We are currently seeking candidates for a 3.5-year apprenticeship as an Electronics Technician for O ...
-
Pharmacy Technician
4 weeks ago
Children's of Alabama Birmingham, United StatesJob Summary A Pharmacy Technician is responsible for responding to patient needs for medications and utilizing technical preparation skills to compound, manufacture; and assimilate the medications necessary for the operation of all pharmaceutical services at Children's Hospital o ...
-
UAB Birmingham, United States RegularINFORMATION TECHNOLOGY CLIENT SUPPORT TECHNICIAN II-ENTERPRISE (3)-(T Description FOR USE BY UAB IT ONLY: The University of Alabama at Birmingham (UAB) seeks an INFORMATION TECHNOLOGY CLIENT SUPPORT TECHNICIAN II-ENT to provide accurate and timely IT Client support and services ...
-
Maintenance Technician
4 weeks ago
Associa Birmingham, United StatesJob description · Maintenance Technician is responsible for cleaning, maintaining, and repairing building fixtures including lights, locks, windows, doors, window and door screens, flooring material, gutters, and drains. The maintenance technician will take care of maintenance du ...
-
Automotive Service Technician
1 day ago
Gpac Birmingham, United States Full timeAutomotive Service Technician · A well established and well-equipped client company that is a family-owned automotive service repair company is seeking an experienced service technicians to join their team Our client company has been in business for over 30+ years and is looking ...
-
Diesel Mechanic
4 weeks ago
AMWASTE LLC Birmingham, United StatesAmwaste LLC - JobID: [Automotive Technician / Auto Mechanic] As a Diesel Mechanic at Amwaste, you'll: Troubleshoot vehicle and equipment operations problems; Perform preventive maintenance on vehicles and equipment according to standard schedules; Adjust, repair or replace parts ...
-
Diesel Mechanic/Technician I
2 weeks ago
Fleet Jobs Birmingham, United StatesWhat's the Job? · Ready to move your career forward? As an experienced Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our cust ...
-
Field Service Technician
2 weeks ago
Motion Recruitment Birmingham, United StatesOur client, an American electric vehicle manufacturer, is actively looking for a Field Service Technician to join their team in Birmingham, Alabama This role will require 4 weeks of paid training and lodging out of the company's Atlanta Service Center prior to beginning work out ...
-
Apprentice Technician
4 weeks ago
Sonic Automotive Birmingham, United StatesCompany Description · At Audi Birmingham, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your succes ...
-
Radiology Technician
3 days ago
MLee Healthcare Staffing and Recruiting Birmingham, United StatesRadiology Technician · Signing Incentives: Up-to $15,000 · Relocation Assistance: Up-to $5,000 · MLee Healthcare has partnered with a premier healthcare client in North Alabama, seeking ambitious Radiology Technicians eager to advance their careers. · About the Position: · Conduc ...
-
Lead Service Technician
2 weeks ago
Specialized Retail Midwest LLC Birmingham, United States Full timeLead Service Technician - KLM Cycles - Birmingham, MI ABOUT SPECIALIZED · JOB SUMMARY · The Lead Service Technician balances a passion for people, a broad technical expertise, excellence in retail practices, and supports their teammates in the shop. A Lead Service Technician i ...
-
Fire Paramedic
1 week ago
Strongbranch Services LLC Birmingham, United StatesFire Paramedic · Global heavy industry leader is seeking a Fire Paramedic to provide health and safety systems support to meet the business plan goals. · The position is located in the Mobile, AL area. Relocation is provided. · Responsibilities: · Provides emergency services · Dr ...
-
Information Technology Field Technician
1 day ago
PANGEATWO Birmingham, United StatesIT Field Technician · $20.00- $25.00 · Birmingham, AL · IT Troubleshooter - Be the hero of their tech · Do you love a challenge and enjoy fixing things? Are you a tech whiz who thrives on helping others? Then this IT Troubleshooter role is for you · Responsibilities: · Diagnose, ...
-
Indoor Air Quality Technician
2 weeks ago
Green Home Solutions of Birmingham Birmingham, United States Full timeBenefits:Bonus based on performance · Free uniforms · Opportunity for advancement · Paid time off · Training & development · BENEFITS/PERKS:We provide on-site training · Paid training for certification · Career advancement opportunities · Insurance offered through Builder's Trust ...
-
clinical simulation equipment tech
2 days ago
UAB Birmingham, United States RegularCLINICAL SIMULATION EQUIPMENT TECH-(T Description The University of Alabama at Birmingham (UAB) is seeking a CLINICAL SIMULATION EQUIPMENT TECHNICIAN to support the simulation mission of improving patient care through appropriate use of simulation equipment and supplies. To prov ...
-
Auto Body Apprentice
4 weeks ago
The Boyd Group Birmingham, United StatesCompany: Gerber Collision & Glass · WELCOME TO GERBER COLLISION & GLASS · Our Team Members Drive Us Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members acr ...
-
Aramark Birmingham, United StatesJob Description · The Floor Technician is responsible for floor maintenance, restoration, and the operation of industrial floor care equipment in assigned location(s). Essential functions and responsibilities of the position may vary by Aramark location based on client requiremen ...
-
Maintenance Technician
5 days ago
Autocar, LLC Birmingham, United StatesDescription · Who Are We Looking For? Autocar is looking for a highly motivatedMaintenance Technician. TheMaintenance Technicianwill be responsible for all facets of the plant and facility maintenance as well as production maintenance and repairs. · Mission · This position is re ...
-
Mobile Diesel Mechanic II
2 weeks ago
Cox Enterprises Birmingham, United States Full timeJob Description · *** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS2 to *** ****Veterans encouraged to apply**** Fleet Services – A Cox Automotive Company keeps your fleet moving Headquartered in Indianapolis, ...
Technician II, IT Operations - Birmingham, United States - Protective Life Corporation
Description
This position is part of a team responsible for providing 7x24x365 support in diagnosing operational issues with applications, operating systems and hardware, leveraging industry standard tools and techniques to identify solutions to technology related issues in Protective Life Corporation's Data Center Operations.
Distributed System/Network/Environmental/Mainframe MonitoringEnsures mainframe and distributed system availability and production scheduling. Monitors mainframe and AS400 operations using TSO, OMEGAMON, TMON, and mainframe consoles.
Monitors servers and applications utilizing WebNM, SCOM and available resources. Monitors network infrastructure using SolarWinds and available resources. Monitors facility environmental systems using EnviroNet and available resources. Monitors business critical APIs utilizing the available monitoring resources. Monitors internal and external web sites utilizing available monitoring resources.
IT Operations Support
Executes manual cycles and jobs using IBM z/OS mainframe and AS400 to ensure timely service level agreements (SLA) in support of corporate business operations.
Provides Control-M support to application development and other IT operations teams, as required (i.e., manipulating errored jobs, holding and releasing jobs for delayed cycles, etc.) Accomplish daily turnover and status reports, as required.
Identify, report, coordinate and document system abnormalities. Responsible for augmenting Technical Support Center telephone support, as needed.Customer Support and Communication
Utilizes on-call calendars and established procedures to escalate events appropriately.
Formats and transmits vetted communication for Informational, Maintenance, and Emergency Events.
Promptly and professionally receives and responds to customer requests and ensures timely follow-up. Escalation and communication of issues, events and outages within the guidelines of DCO procedures.
IT Operations Management
Reviews ITOM platform discovery and mapping scans to correct and validate any identified discrepancies.
Reviews ITOM event management alerts for completeness and correctness to minimize event noise. Collaborates with IT owners and the ITOM platform owner, as needed, to resolve any issues.
Information Technology Service Management (Incident/Problem/Change Management)
Uses incident management software to log, document and close customer requests, as required. Uses problem management software to create, document, and complete problems, as required. Uses change management software to create, document, and complete changes, as required. Responds to operator alerts, messages, notifications and other error indicators from monitoring systems. Completes triage in-line with Incident Resolution Documents, procedures, and operating instructions. Accurately documents, escalates, and makes notification to on-call teams to expedite event remediation.
Provide technical point of escalation for production systems, application and technical issues, equipment failures and environmental conditions to the appropriate team to ensure timely resolution.
Works to resolve routine Data Center Operations equipment problems or issues.Reviews scheduled DCO changes for potential impact to customers. Attends weekly change management meeting to participate in review of upcoming changes.
Work Experience, Education, Certification/Training Required
Bachelor's degree in a technical field preferred but not required. At least 2-3 years of technical school training or equivalent work experience in a related field required. Minimum of 6 years' experience in a 24x7x365 mainframe production or network operations systems environment. Mainframe print experience is a plus. Ability to work various hours, shifts, holidays and overtime as required.
Minimum of 3-4 years of professional, technical, or customer support experience in a corporate environment supporting at least 1000 users.
Knowledge, Skills and Abilities RequiredProjects a positive attitude. Accepts change in a productive manner and contributes to efficient implementation. Demonstrated effective time management skills.
Strong attention to detail and ability to multi-task.
Strong interpersonal skills.
Strong oral and written communications skills.
Strong customer service skills.
Flexible and reliable. Strong customer service orientation and desire to embrace technology as a means of improving service.
Must be a team player.
Working knowledge of Microsoft Windows operating systems and Microsoft Office. Understanding of LAN, WAN and Citrix environments. Understanding of TCP/IP, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP and Subnets.
Good analytical, problem solving and technical troubleshooting skills. Ability to complete job requirements work with minimal supervision.
Lifting and transporting moderately heavy objects, such as computers and peripherals. Ability to lift 30 pounds regularly and 50 pounds occasionally.
Protective's targeted salary range for this position is $43,500 to $52,080. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees.
This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.
