- Ability to problem-solve
- Ability to train others
- Troubleshooting skills
-
IT Technician II
2 days ago
Abacus Technologies Birmingham, United StatesJob Description · Job DescriptionThe Managed Services Technician II position is ideal for someone who has a passion for providing high quality support, enjoys communicating with customers and is driven by solving technical problems. You will make an immediate impact by diagnosing ...
-
IT Technician II
1 week ago
Abacus Technologies Birmingham, United StatesThe Managed Services Technician II position is ideal for someone who has a passion for providing high quality support, enjoys communicating with customers and is driven by solving technical problems. You will make an immediate impact by diagnosing, troubleshooting and resolving t ...
-
Maintenance Technician II
2 days ago
Henssler Property Management Birmingham, United StatesJob Description · Job DescriptionDescription:EARN $750.00 SIGN-ON BONUS AFTER SUCCESSFUL COMPLETION OF FIRST 90-DAYS. · Henssler Property Management Announced NAA Top Employers Award Winner for the Second Year in a RowKennesaw, GA | May 21, 2024 – The National Apartment Associati ...
-
Diesel Technician/Mechanic II
2 weeks ago
Fleet Jobs Birmingham, United StatesWhat's the Job? · Ready to move your career forward? As a Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep th ...
-
Technician II, IT Operations
1 week ago
Protective Life Corporation Birmingham, United StatesThe work we do has an impact on millions of lives, and you can be a part of it. · We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most. · ...
-
Sterile Processing Technician II
1 day ago
Children's of Alabama Birmingham, United StatesJob Summary The Sterile Processing Technician II is responsible for following and maintaining AAMI, AORN, CDC, and FDA recommended practices and standards for decontamination, assembly, inspecting, wrapping, and sterilization of surgical instruments for Surgical Services and the ...
-
Diesel Technician/Mechanic II
8 hours ago
Penske Transportation Solutions Birmingham, United States Full timeResponsibilities · : · • Making sure vehicles are maintained and safe for our customers · • Doing preventive maintenance services on truck and trailer equipment with little or no supervision and in a timely manner · • Repairing and troubleshooting components such as, engines, ...
-
T-38 Aerospace Propulsion Technician II
1 week ago
Yulista Birmingham, United States Full timeYulista Contract Services LLCRegular This position is pending contract award. · PRIMARY FUNCTION · The T-38 Aerospace Propulsion Technician inspects, maintains, modifies, tests, and repairs propellers, turboprop and turboshaft engines, jet engines, small gas turbine engines, and ...
-
Field Service Technician II- BHM
3 days ago
Smiths Group plc Birmingham, United StatesField Service Technician II- BHM (Birmingham, AL) · Location: · North America, USA, Birmingham · Ref: · DETECTIONNA01554 · Division: · Smiths Detection · Job Function: · After Sales Service Repair · Job Description · As a level two Field Service Technician, this individua ...
-
Level II Heavy Duty Truck Technician
2 weeks ago
Hansen & Adkins - Diesel Hire Birmingham, United StatesJob Description · Hiring Heavy Duty Truck Technicians | $25 - $32/hr Based on Experience. · Now Hiring Diesel Technician II's with Heavy Duty Truck ExperienceWith nearly three decades of continuous growth and no signs of slowing down, Hansen & Adkins Auto Transport, Inc. ("H&A") ...
-
Pharmacy Technician II, In-Patient
3 weeks ago
Highmark Health Jefferson Hills, United States Full timeDescription · : *This position is eligibel for a $5,000 sign on bonus for a 1-year commitment* · GENERAL OVERVIEW: · Provides distributive pharmacy services, assistance and support for the registered pharmacist. · ESSENTIAL RESPONSIBILITIES · Processes medication orders inclu ...
-
Patient Care Technician II
2 weeks ago
Highmark Health Jefferson Hills, United StatesCompany : · Allegheny Health Network · Job Description : · GENERAL OVERVIEW: · This job provides direct care to patients and assists with non-direct patient care unit coordination. The incumbent is expected to perform basic nursing procedures related to care and comfort of patien ...
-
Level II Low Voltage Technician
4 weeks ago
Reliant Media LLC Birmingham, United StatesIf you're an experienced Level II Low Voltage Technician - AV Installer who is eager to amplify your career within a company that values your expertise, Reliant Media is the perfect place for you We service the Birmingham and Tuscaloosa, AL areas. · At Reliant Media, we recogniz ...
-
Maintenance Technician II
4 weeks ago
Royal Switchgear Manufacturing Bessemer, United StatesJob Description · Job DescriptionSummary · The Maintenance Technician II ensures operation of machinery and mechanical equipment by completing preventive maintenance requirements on engines, motors, pneumatic tools, conveyor systems, and production machines; following diagrams, s ...
-
Diesel Technician/Mechanic II
1 day ago
Penske Truck Leasing Alabaster, United States Full timeWhat's the Job? · Ready to move your career forward? As a Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep th ...
-
Technical Engineer II
2 weeks ago
Children's of Alabama Birmingham, United States Full timeJob Summary The Technical Engineer II position will manage and service a large scale of endpoint devices such as desktops, laptops and VDI devices and will participate in the recommendation, ordering, and testing of future software/hardware to increase productivity. The individua ...
-
Mobile Diesel Mechanic II
3 weeks ago
Cox Enterprises Birmingham, United States Full timeJob Description · *** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS2 to *** ****Veterans encouraged to apply**** Fleet Services – A Cox Automotive Company keeps your fleet moving Headquartered in Indianapolis, ...
-
Construction Inspection Project Engineer
3 weeks ago
Atlas Birmingham, United States Full timeExternal Description · Atlas is a nationwide leader in civil engineering, materials testing and geotechnical consulting services for environmental, industrial and infrastructure construction projects. Headquartered in Austin, TX, Atlas currently has over 3,500 employees in offic ...
-
Fire Paramedic
1 week ago
Strongbranch Services LLC Birmingham, United StatesFire Paramedic · Global heavy industry leader is seeking a Fire Paramedic to provide health and safety systems support to meet the business plan goals. · The position is located in the Mobile, AL area. Relocation is provided. · Responsibilities: · Provides emergency services · Dr ...
-
Service Technician
1 week ago
Buffalo Rock Company Birmingham, United StatesService Technician – Level I II III · Organization Name: Buffalo Rock Company · Job Department: Franchise Marketing Equipment · Reports to: Franchise Equipment Manager · Work Schedule: Varies · Job Type: Regular · FLSA Status: Non-Exempt · Amount of Travel Required: Varies · J ...
information technology client support technician ii-enterprise - Birmingham, United States - UAB
Description
INFORMATION TECHNOLOGY CLIENT SUPPORT TECHNICIAN II-ENTERPRISE (3)-(T DescriptionFOR USE BY UAB IT ONLY: The University of Alabama at Birmingham (UAB) seeks an INFORMATION TECHNOLOGY CLIENT SUPPORT TECHNICIAN II-ENT to provide accurate and timely IT Client support and services to supported UAB administrators, faculty, staff, and students to include incident resolution and request fulfilment of a moderate to complex nature. To receive, prioritize, document, and actively resolve IT Client service requests and to escalate incidents when considered appropriate and necessary to maintain service-level agreement (SLA) expectations. To restore service and/or identify and correct core problems by interacting with network services, software systems engineering and/or applications development. To simulate or recreate user problems to resolve operating difficulties and to recommend systems modifications to reduce user problems. To perform restorative and maintenance actions for hardware, software, network, and operating system issues on supported desktop, laptop, peripheral and other equipment to ensure customer productivity. To deliver service using remote tools or at the customer's location, to resolve issues using basic troubleshooting and technical skills, and to perform defined processes and adhere to standard operating procedures. To maintain accurate information and data regarding incident and request response within the IT service management (ITSM) tool. To provide guidance and training to less experienced technicians. This position will commit to fostering an environment of heightened security following Information Technology Security Policies and participating in security training, such as Health Insurance Portability & Accountability Act (HIPAA) and Family Education Rights and Privacy Act (FERPA), on an annual basis.
RESPONSIBILITIES:1. Responds to incidents for supported IT Clients and systems. Researches and attempts remote resolution, and performs onsite troubleshooting and repair if remote resolution is not possible. Escalates incidents to the next level as required, while maintaining ownership of the incident through resolution.2. Responds to service requests for supported IT clients and systems. Provides service remotely when possible and otherwise provides onsite delivery of the service. Escalates requests to the next level as required, while maintaining ownership of the request through resolution. 3. Maintains accurate information and data regarding incident and request response in the ITSM tool. 4. Provides guidance and training to less experienced technicians. 5. Performs other duties as assigned. (Annual Salary: $43,235 - $70,255) Qualifications
Associate's degree in a related field and one (1) year of related experience required. Work experience may substitute for education requirement.
Preferred Skills:Primary Location
:UniversityJob Category
:Information TechnologyOrganization
: Desktop Support SvcsEmployee Status
:RegularShift:Day/1st ShiftWork Arrangement (final schedule to be determined by the department/hiring manager):Onsite
information technology client support technician ii-enterprise professionals in Birmingham
-
Nelson Serrano
Business Continuity