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    Technical Application Manager - Oklahoma City, United States - HTC Global Services

    HTC Global Services
    HTC Global Services Oklahoma City, United States

    3 weeks ago

    Default job background
    Description
    HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success.

    You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.


    General Description:
    Record (EHR) software related to patient care delivery, registration, scheduling, and billing.

    Partners with clinical, revenue cycle, and operational support staff to develop, implement, and maintain software solutions to support optimal care delivery and healthcare operations.

    Provides work direction to staff aligned with the department's tactical and strategic objectives. Elevates team members thinking and understanding of the field by infusing best practice knowledge into the work. Manages the selection, development, and coaching of team members.

    Provides information technology operational leadership and support for business and clinical functions, including medical, dental, and behavioral health, and enabling services for technical infrastructure, including databases, web services, environments, and production support.


    Essential Job Functions:
    Understand the business needs and workflow of the multiple operations of the hospital and ambulatory services to deliver Epic.
    Understand the data needs to provide solutions to deliver metrics, reports, and dashboards.
    Directly manages and guides the Technical teams in the application and upgrades.
    Manages multiple Epic environments, including Disaster Recovery.
    Work with advanced leadership to understand the business needs and workflow to deliver an integrated Epic solution.

    Responsible for state-wide technology network technology operations, including electronic health records, population health, healthcare analytics, and business intelligence systems to advance the goals.

    Direct work of staff, including supervision, hiring, and terminations; determine staffing needs, and ensure efficient staff utilization.
    Hold regular team meetings and meet regularly with direct reports. Plans, develops, manages, monitors, and is accountable for department capital and operating budgets. Approve expenditures against budget.
    Maximizes staff performance and technical expertise through clearly defined objectives, training, skill development, and performance evaluation.

    Collaborates with Epic application teams, advanced leadership, and vendors to provide technical leadership for implementing and supporting software applications, enhancements, and modifications for legacy systems and in scoping, implementation planning, and conversion to new systems.

    Ensures seamless maintenance of service and functionality after system conversion.
    Serves as a key member of the Epic Management team and guides the technical direction.

    Work with the Clinical and Revenue Cycle Application teams to develop a strategy for implementing regular SUs and upgrades and maintenance of Epic systems.

    Participate in regional and national Epic User Groups to share best practices and collaborate on new and enhanced products.
    Participate in appropriate Administrative and Steering Committees related to key CNDH/DFS initiatives to represent Epic capabilities.

    Plans, prioritizes, summarizes, directs, and supervises staff, users, and vendors for technology systems and support functions, emphasizing complete, accurate, compliant, and secure systems.


    Education and Experience:
    Bachelor's Degree in a technical or business-related field is required.
    A master's Degree is preferred.
    Equivalent proven work experience, technical training, and some college may be considered.

    Minimum 5-7 years relevant managerial experience in application development, support, and maintenance, successfully leading teams to complete deadlines is required.


    Benefits:


    At HTC Global Services our associates have access to a comprehensive benefits package that includes Health, Dental, Vision, Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short- & Long-Term Disability Insurance, and a variety of other offerings.


    Diversity & Inclusion:
    Our success as a company is built on practicing inclusion and embracing diversity.

    HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.

    Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer.

    We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

    HTC is proud to be recognized as a National Minority Supplier.

    For information on the compensation range for the job and an overview on benefits that HTC Global Services offers please email The salary, other compensation and benefits information shared by HTC would be accurate as of the date of sharing the information.

    The disclosed range would consider factors not limited to, geographic location, educational qualification, relevant experience, certifications, skills, suitability/fit for the role, and business or organizational needs.

    HTC Global Services reserves the right to modify the ranges at any time, subject to applicable law.

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