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    Front Desk Supervisor - Chicago, United States - Illinoishotels

    Illinoishotels
    Illinoishotels Chicago, United States

    3 days ago

    Default job background
    Description

    Front Desk Supervisor

    • Rosemont, IL
    business_center Full-time


    Application Deadline:
    N/A

    Hotel

    Other


    The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Front Office Manager.

    The main focus of the role is the training, supervising, and scheduling of the front desk team. This role also assists the Front Office Manager with the accounting and human resources functions of the Front Office.

    The FDS serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives.

    The FDS also represents the hotel with all guests in absence of the General Manager and Front Office Manager. Will also function as a Guest Service Agent.
    Will be required to work mornings, evening, weekends, and holidays.


    QUALIFICATIONS AND REQUIREMENTS:


    • High School diploma or equivalent required.
    • Two years of previous hotel experience required.
    • Previous background from the hospitality industry preferred.
    • Ability to speak, read, and write fluent English; other languages beneficial.
    • Professional verbal and written communication skills.
    • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
    • Problem solving, reasoning, motivating, organizational and training abilities preferred.
    • Experience with Microsoft Office and Opera systems required.
    • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
    • Carrying, lifting or pulling items weighing up to 50 pounds.
    • Frequently handling objects and equipment.
    • Will be required to work mornings, evening, weekends, and holidays.

    Benefits

    Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

    We offer a variety of benefits to our employees including:


    • Medical, Dental and Vision Insurance
    • Health Savings Account with Company Match
    • 401(k) Retirement Plan with Company Match
    • Paid Vacation and Sick Days
    • Sonesta Hotel Discounts
    • Educational Assistance
    • Paid Parental Leave
    • Company Paid Life Insurance
    • Company Paid Short Term and Long Term Disability Insurance
    • Various Employee Perks and Discounts
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