- Assists in the operations of the Front Desk by supervising all Guest Service associates.
- Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests.
- Fills in at the Front Desk during busy periods or when staffing needs dictate.
- Performs other duties as assigned by management.
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high-pressure situations
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
- Prior experience in a hotel front desk supervisory role
- Ability to work irregular shifts, weekends, holidays, and overtime as activity levels demand.
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Front Desk Supervisor
2 days ago
Marriott International, Inc Chicago, United States**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** W Chicago - Lakeshore, 644 North Lake Shore Drive, Chicago, Illinois, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de P ...
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Front Desk Supervisor
2 weeks ago
Healthcare Nursing Center Chicago, United StatesAre you looking for a rewarding career in Skilled Nursing? We are currently searching for a Front Desk Supervisor to join our friendly, caring and supportive team Hours are generally Monday - Friday 7 am - 3:30 pm and alternating weekends, although flexibility will be required to ...
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Front Desk Supervisor
1 week ago
Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop Chicago, United States**Perks**: · Vacation, Sick, Holiday, Medical, Dental, Vision and 401k · **Job Title: Front Desk Supervisor** · **Status: Non-Exempt** · **Job Summary**: · Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure ev ...
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Front Desk Supervisor
3 weeks ago
Hotel Cass, A Holiday Inn Express Chicago at Magnificent Mile Chicago, United States**Responsibilities**: · 1. Assists in the operations of the Front Desk by supervising all Guest Service associates. · 2. Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests. · ...
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Front Desk Supervisor
1 week ago
Best Western Chicago Downtown-River North Chicago, United States**Job description** · MUST have a flexible schedule This position requires both day and/or evening shifts, night audit shifts, both weekdays and weekends depending on business in the hotel. · ** Prior Hotel Front Desk experience required. ** · RESPONSIBILITIES · - The Front Desk ...
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Front Desk Supervisor
2 days ago
Embassy Suites by Hilton Chicago Downtown River North Chicago, United States**_Join our DYNAMIC TEAM at Hilton Garden Inn Chicago Downtown/Magnificent Mile_**: · **Perks**: · Outstanding benefits package, travel discounts and more · As _Complex _Front Office Supervisor_ you will mentor our dynamic front office TEAM at Embassy Suites by Hilton Chicago Dow ...
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Front Desk Supervisor
1 week ago
Hotel Zachary at Gallagher Way Chicago, United StatesProperty Description: · Overview: · Key Responsibilities: · - Supervise front desk operations, including check-in, check-out, and guest services · - Lead and motivate the front desk team to provide exceptional customer service · - Handle guest inquiries, concerns, and special req ...
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Front Desk Supervisor
1 week ago
The Willows Hotel Chicago, United States**BASIC FUNCTION** · - Work alongside Guest Service Agents to ensure the accurate completion of shift checklists · - Assist in the ongoing training and development of team members in order to increase their productivity and guest service effectiveness · - Identify strengths and w ...
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Hotel Front Desk Supervisor
1 week ago
CUSA, LLC Chicago, United States**Now Hiring**: Hotel Front Desk Supervisor · CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Front Desk Supervisor for the FourPoints by Sheraton Buffalo Grove. When joining our team, you will be joining a company who prides th ...
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Front Desk Supervisor
2 weeks ago
Hilton Rosemont/Chicago O'Hare Hotel Rosemont, United States: · **TITLE**: Front Desk Supervisor · **DEPARTMENT**: Rooms/Front Office · **REPORTS TO**:Rooms Manager · **JOB SUMMARY** · Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk. · **ESSENTIAL FUNCTIONS** ...
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Front Desk Supervisor
3 weeks ago
Sonesta Rosemont, United States**Job Description Summary** · Sonesta Chicago O'Hare Airport is looking for a Front Desk Supervisor. The Front Desk Supervisor sets the tone for Sonesta's Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find wa ...
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Front Desk Supervisor
1 week ago
Holiday Inn Express - Hammond Hammond, United States**"Always deliver what is promised, and always execute what is committed" is what we adhere to Come join our team where we are committed to providing rewarding opportunities for our associates, the development of exceptional hotels, and delivering the ultimate guest experience. W ...
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Front Desk Supervisor
3 weeks ago
Sonesta International Hotels Corporation Chicago, United StatesThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Front Desk, Supervisor, Guest ...
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Front Desk Supervisor
2 weeks ago
Hotel Cass, A Holiday Inn Express Chicago at Magnificent Mile Chicago, United StatesThe Hotel Cass is hiring a Front Desk Supervisor. Apply today to be a part of our awesome hotel and drive the guest service experience at our front desk. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly e ...
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Front Desk Supervisor
3 weeks ago
Healthcare Nursing Center Chicago, United StatesHealthcare Nursing Center - Are you looking for a rewarding career in Skilled Nursing? We are currently searching for a Front Desk Supervisor to join our friendly, caring and supportive team Hours are generally Monday - Friday 7 am - 3:30 pm and alternating weekends, although fle ...
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Front Desk Supervisor
2 weeks ago
HEI Hotels & Resorts Chicago, United StatesAssist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival Front Desk, Supervisor, Offic ...
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Front Desk Supervisor
1 week ago
Hotel Cass, A Holiday Inn Express Chicago at Magnificent Mile Chicago, United StatesThe Hotel Cass is hiring a Front Desk Supervisor. Apply today to be a part of our awesome hotel and drive the guest service experience at our front desk. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly e ...
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Front Desk Supervisor
4 days ago
Hotel Cass, A Holiday Inn Express Chicago at Magnificent Mile Chicago, United StatesThe Hotel Cass is hiring a Front Desk Supervisor. Apply today to be a part of our awesome hotel and drive the guest service experience at our front desk. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly e ...
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Front Desk Supervisor
2 weeks ago
Illinoishotels Chicago, United States** Front Desk Supervisor** · - Rosemont, IL · business_center Full-time · Application Deadline: N/A · Hotel · Other · The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accompl ...
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Front Desk Supervisor
3 weeks ago
Fairmont Austin Chicago, United States**Front Desk Supervisor** · Fairmont Chicago - Millennium Park Location Chicago, Illinois, United States Category Rooms FAIRMONT Posted Date 22/02/2022 **Job Start Date :** 07/03/2022 JOB DESCRIPTION · **Front Desk Supervisor** · First impressions are everything As a Front Des ...
Front Desk Supervisor - Chicago, United States - Hotel Cass, A Holiday Inn Express Chicago at Magnificent Mile
Description
The Hotel Cass is hiring a Front Desk Supervisor.Apply today to be a part of our awesome hotel and drive the guest service experience at our front desk.
The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.
Responsibilities
OTHER TASKS
Qualifications