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    Office Manager-Ortho - Santa Ana, United States - WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC

    WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC
    WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC Santa Ana, United States

    3 weeks ago

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    Description
    Orthodontic Manager


    Exciting opportunity for an experienced Orthodontic Treatment Coordinator Our office is looking for a friendly, professional, and motivated individual to join our team.

    The Orthodontic Manager is a critical role for our orthodontic department with a primary focus on customer service, orthodontic consult conversion, case acceptance, and orthodontic revenue growth.

    The ideal candidate will build strong professional relationships with the general and orthodontic teams, and partner to promote an outstanding patient experience.

    Excellent customer service and effective communication skills are required. Our offices provide a fast-paced friendly environment with opportunity to gain experience and advance professionally.


    Who we are:


    For more than 30 years, West Coast Dental Services has served southern California with the finest dental and orthodontic care in the state.

    With 40+ offices (and counting) we deliver the highest standard of care using the latest technologies with a team of talented general dentists and specialists.

    At West Coast Dental, our employees are at the center of our success. We are committed to delivering an excellent employee experience with opportunities for professional growth for our team members.


    Job Responsibilities:
    Provide patient consultations and communicate information about recommended treatments
    Calculate and coordinate fees for treatment
    Present cost of service, insurance coverage, and options for payments
    Provide information for third party financing
    Build a strong professional relationship with each patient by providing follow up calls and coordination of future orthodontic starts
    Monitor patient experience and be a primary point of contact for patient inquiries and resolutions
    Greet and welcome patients to ensure a positive experience
    Participate and support marketing initiatives to increase recalls and consultations
    Track department performance and strategize when improvement is needed
    Provide consistent end of day reporting to the Regional Manager
    Promote a positive, inclusive, and collaborative team culture


    Qualifications:
    Minimum 4-5 years of dental front office experience
    Warm, friendly, and positive personality
    Excellent communication and interpersonal skills
    Advanced knowledge and use of dental terminology
    Knowledge of Dental Insurance process, billing, pre authorizations, eligibility
    Knowledge of Denti-cal, PPO, and HMO insurances
    Ability to present financial arrangements
    Ability to proactively address patient concerns and provide resolutions with the assistance of manager support when required
    Computer literate / Dental software programs


    Benefits:
    Sick Pay
    Holiday Pay
    Vacation Pay
    Medical (including prescriptions)
    Supplemental vision insurance
    Comprehensive dental benefit
    Voluntary supplemental insurance for life, disability, critical illness, and accident
    Advancement opportunities
    401 (k) plan
    Referral bonus incentive programs
    Bonus Pay

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