Office Manager-ortho - Santa Ana, United States - WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC

Verified Company

Santa Ana, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Orthodontic Manager

Who we are:

For more than 30 years, West Coast Dental Services has served southern California with the finest dental and orthodontic care in the state.

With 40+ offices (and counting) we deliver the highest standard of care using the latest technologies with a team of talented general dentists and specialists.

At West Coast Dental, our employees are at the center of our success. We are committed to delivering an excellent employee experience with opportunities for professional growth for our team members.

Responsibilities:

Provide patient consultations and communicate information about recommended treatments
Calculate and coordinate fees for treatment
Present cost of service, insurance coverage, and options for payments
Provide information for third party financing
Build a strong professional relationship with each patient by providing follow up calls and coordination of future orthodontic starts
Monitor patient experience and be a primary point of contact for patient inquiries and resolutions
Greet and welcome patients to ensure a positive experience
Participate and support marketing initiatives to increase recalls and consultations
Track department performance and strategize when improvement is needed
Provide consistent end of day reporting to the Regional Manager
Promote a positive, inclusive, and collaborative team culture

Qualifications:

Minimum 45 years of dental front office experience
Warm, friendly, and positive personality
Excellent communication and interpersonal skills
Advanced knowledge and use of dental terminology
Knowledge of Dental Insurance process, billing, pre authorizations, eligibility
Knowledge of Dentical, PPO, and HMO insurances
Ability to present financial arrangements
Ability to proactively address patient concerns and provide resolutions with the assistance of manager support when required
Computer literate / Dental software programs

Benefits:

Sick Pay
Holiday Pay
Vacation Pay
Medical (including prescriptions)
Supplemental vision insurance
Comprehensive dental benefit
Voluntary supplemental insurance for life, disability, critical illness, and accident
Advancement opportunities
401 (k) plan
Referral bonus incentive programs
Bonus Pay

INDMGR