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Director of National Accounts - Uncasville, United States - Mohegan Sun
Description
Position Summary:
This position effectively solicits and becomes familiar with all accounts within the assigned market segments and/or geographic territory to drive group room nights for positive revenue impact.
Primary Duties and Responsibilities:
includes but not limited to:
Captures larger group business from assigned market segments and/or geographic territory to surpass revenue expectations of hotel and individual revenue goals
Initiates and follows-up on assigned leads
Maintains and participates in an active sales solicitation program including the use of Vidyard, and outside sales calls in market
Monitors production of all top accounts and evaluates trends within assigned markets
Meets and greets customers while they are in-house
Participates in key industry organizations and client events and attends assigned trade shows
Invites customers for entertainment and site inspection purposes
Assists the Director of Convention Sales with training the sales personnel
Maintains a business presence on Social Media Sites like LinkedIn, Facebook, Instagram including posting events that take place at Mohegan Sun
Assists with reviewing contracts, pulling reports and comparing them to the department budget prior to being sent to the customer
Secondary Duties and Responsibilities:
Keeps abreast of developments in the convention sales and service industry to maintain a competitive share
Attends staff meetings and other meetings, as deemed necessary
Adheres to all policies and procedures and is a Mohegan Sun Ambassador
Works within the boundaries of the position
Maintains confidentiality
Remains visible in all related areas of operation
Believes in and adheres to the Mohegan Sun Core Values and service standards
Actively promotes the Spirit of Aquai
Takes ownership of guest requests and issues and seeks assistance if outside the scope of the position
Completes required paperwork and reports in a timely fashion
Acts as a liaison with various departments and vendors
Minimum Education and Qualifications:
Bachelors' Degree in Hotel Administration, Marketing, Business, Finance or a related field
Five years of experience in hotel sales including two years in a convention property with no less than 500 rooms
Two years of experience in booking groups of 200 or more guestrooms on peak nights for multiple nights
Experience in selling a property with a minimum of 50,000 square feet of convention/meeting space
In lieu of a Degree and previously mentioned experience, at least ten to twelve years of applicable experience in hotel sales
Competencies
:
Incumbent will master the following competencies while in this position:
Excellent written and verbal communication skills
Excellent organizational and multi-tasking skills and the ability to delegate tasks
Ability to comprehend complex verbal and written instructions
Advanced negotiation and reasoning skills
Ability to make sound judgment calls relating to employees and guests
Capable of interacting with the public in a highly professional manner
Proficiency with computer programs including LMS, Windows, Word, Excel, Cognos, Delphi, Meeting Matrix, Knowland and Passkey
Understanding of revenue management and its utilization
Ability to maintain composure in stressful or high pressure situations
Maintains accurate records and files
Ability to produce quality work under tight deadlines with high expectations
Ability to adapt to new ideas and changes
Ability to self motivate
Ability to represent Mohegan Sun in a positive manner on and off property
Knowledge of the property and product
Ability to work well with others in a diverse environment
Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment
Training Requirements:
Knowledge of Mohegan Sun corporate and department policies and procedures
Must complete the Core Manager Training course
Knowledge of Mohegan Sun budget planning and analysis process and procedures
Mohegan Sun CER and purchasing procedures
Knowledge of Mohegan Sun Time & Attendance systems
Knowledge of regulations that pertain to the Marketing division
Safety and Fire Training
SMART alcohol awareness
Certified Meeting Professional (CMP) or working towards certification
Physical Demands and Work Environment:
Office work environment
Must be able to work in a casino environment with possible exposure to secondhand smoke
Occasional travel may be required
Must be able to sit, stand and walk for extended periods of time
Must be able to work extended hours and days
Carries an electronic device and responds to off-hours communications in order to provide 24/7 service
Must be able to work various shifts and flexible hours, including weekends, evenings and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
Job Type:
Full-time
Pay:
$ $65.20 per hour
Benefits
:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance
Schedule
:
8 hour shift
Ability to Relocate:
Uncasville, CT 06382:
Relocate before starting work (Required)
Work Location:
In person
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