oss workforce specialist - Elgin, United States - My LSI

My LSI Elgin, United States

1 week ago

Description

Essential Duties and Responsibilities include the following (other duties may be assigned).

Analyze and forecast real-time patterns for multiple agent skills associated with varying interaction types to drive efficiency and productivity.
Assist in creating staffing plans and employee schedules to meet forecasted demand.
Coordinate the sensible implementation of staff scheduling requests including swaps, PTO approval, leaves of absence, etc.; working to maintain a balance between employee needs and volume demands.
Work directly with WFM Supervisor, WFM Analyst(s), WFM Specialist(s).
Perform daily, weekly, and monthly maintenance tasks in WFM system.
Assist in making necessary staffing, WFM system, and phone system adjustments to meet daily, weekly, and monthly contact center goals.
Responsible for maintaining a positive work environment by interacting with all employees in a respectful, professional manner.
Adhere to expense expectations as defined by Senior Management
Enforce and abide by all company policies and procedures as listed in the Employee Handbook and/or established by or directed by management.

Requirements:

Strong attention to detail with effective time management skills and is independent.
Minimum 1 years workforce management experience preferred
Excellent problem-solving and analytical skills
Excellent listening skills, patience, and enthusiasm
Strong communication and teamwork skills
Experience with data analysis preferred
Ability to exercise initiative and make sound judgment.
Integrity - it's about doing the right thing, all of the time.

Education and/or Experience

A minimum education level of a high school diploma or general education degree (GED).Prior Workforce Management experience is preferred.

Language Skills

Ability to read, write and comprehend simple instructions, short correspondence, and memos.We are always looking for individuals fluent in other languages

Mathematical Skills

The ability to process addition, subtraction, standard multiplication, division and percentages is required.We will be working with phone call/interaction statistics which are typically reported in decimals and percentages.

Computer Skills

The ability to multi-task while actively, accurately, and efficiently working in multiple computer programs is required.Experience with Microsoft Excel is required.Reporting software and SQL query experience is a plus but not required. Alvaria WFM software experience preferred but not required.

Hours

Our contact center is open 24 hours a day 7 days a week.The schedule of an individual will be identified based on business needs.Individuals must be flexible to work departmental needs including nights, weekends, and holidays. Potential hours Monday thru Friday 9am-6pm central, with possible rotating weekends.

Note:Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

*** Interested candidates may submit cover letter and resume to

Workforce Management Systems Specialist

1 week ago

Uline Glenview, United States

**Workforce Management Systems Specialist** · **Kenosha Branch** · **12355 Uline Way, Kenosha, WI 53144** · Customer Service is the heartbeat of Uline. From troubleshooting workforce management software issues to identifying opportunities for improvement, as a Workforce Managemen ...
Life Skills and Workforce Specialist

1 week ago

Leaders in Transformational Education Bellwood, United States Full time

The Life Skills and Workforce Specialist will work directly with the Program Director and programming team to ensure the delivery of youth delinquency and violence prevention activities. The Program Director is a member of the senior management team to ensure organizational progr ...
Payroll Specialist

1 week ago

WITRON Service America Arlington Heights, United States

**General Summary** · WITRON is growing We are expanding our HR Team and adding a second Payroll Specialist to our growing workforce. The Payroll Specialist must be detail-oriented and confident in processing bi-weekly payroll for approximately 1,000 employees, across multiple st ...
Patient Service Specialist

5 hours ago

RUSH Physical Therapy Mundelein, United States

Overview: · Patient Service Specialist · Palatine, IL · PRN · Come join our RUSH Physical Therapy Team as a PRN Patient Service Specialist · **Schedule**: · - Center Location: 1401 N Midlothian Rd, Mundelein IL 60060 · - Type of Employment: PRN · - Hours: Weekdays · - Pay range i ...
Payroll & HRis Specialist

1 week ago

Formerra LLC Romeoville, United States

The Payroll/HRIS specialist will be responsible for support in managing payroll for employees. This individual will also perform all necessary functions to ensure integrity of HRIS data and ensure data is compliant with all relevant regulatory requirements. · **Duties/Responsibil ...
Defense Order Management Specialist

5 hours ago

AAR Corp. Wood Dale, United States

**AAR is a leading provider of aviation services to the worldwide commercial aerospace and government/defense industries. AAR combines a close-to-the-customer business model with a broad menu of capabilities to help customers operate more efficiently, lower costs and maintain hig ...
Payroll Specialist

2 days ago

WITRON Group Arlington Heights, United States

This is WITRON · - The WITRON group is a strong partner for highly automated logistic systems. From planning to realization and up to maintenance. Our teams - far more than just mechanics, electronic technicians, mechatronic engineers - follow the beat and lend a hand with our hi ...
Office Assistant

1 week ago

McNichols Elk Grove Village, United States

With 19 service centers nationwide, **McNICHOLS CO.** is North America's leading supplier and fabricator of "Hole Products", including Perforated and Expanded Metals, Wire Mesh and Designer Metals, as well as a complete line of Metal Grating and Flooring Products. Founded in 1952 ...
Mortgage Resolutions Spec Lead

1 week ago

Old National Bank Gurnee, United States

Overview: · - Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, an ...
Supplies Account Management Specialist

1 day ago

Videojet Wood Dale, United States

Videojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in ...
Customer Svc Rep

1 week ago

Crane NXT Mount Prospect, United States

Have you ever used the self-checkout in a Walmart, Target, or Home Depot? Played the slots at a Rivers Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you've answered with a resounding "YES", then you've done so with the aid of one of the 10 ...
Digital Marketing Specialist

2 days ago

Videojet Wood Dale, United States

Videojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in ...
Research Assistant I

5 hours ago

Loyola University Health System Maywood, United States

**Employment Type**: · Full time · **Shift**: · Day Shift · **Description**: · Performs various tasks essential to completing clinical research by preparing research submissions per guidelines of the Loyola IRB, maintains research databases, compiles data for research studies, ad ...
Business Development Manager

5 hours ago

Informa Markets Rosemont, United States

**Company Description** About HIMSS (Healthcare Information and Management Systems Society)**: · HIMSS is a global advisor, thought leader and member-based society committed to reforming the global health ecosystem through the power of information and technology. As a mission-dri ...
Content Marketing Specialist

1 week ago

L2t Media Llc Evanston, United States

**Content Marketing Specialist** · As a B2B Content Marketer, you will be responsible for inbound marketing strategies to build brand awareness and online presence through the creation and dissemination of multimedia content online. This involves developing content strategies, gr ...
Meat Specialist

5 days ago

Hy-Vee Sycamore, United States

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. · **Job Description**: · Job Title: Meat Specialist · Department: Mea ...
Director of Partnerships

1 week ago

Informa Markets Rosemont, United States

**Company Description** About Informa Markets**: · Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual e ...
Member Service Specialist

6 days ago

NuMark Credit Union Countryside, United States

**What We Do....** · NuMark's mission is to enrich the financial lives of our members. Our growing Credit Union has over 140 employees, nine Chicagoland branches, and over 50,000 combined members. We offer a full menu of financial services from mortgage and auto loans to free che ...
Process Documentation and Support Specialist

1 day ago

Carrier Lisle, United States

**Country**: · United States of America · **Location**: · CAI26: ALC - Chicago 2400 Ogden Avenue, Lisle, IL, 60532 USA · **About Carrier** · Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workf ...
Seasonal Repair Service Specialist

1 week ago

Safelite Group, Inc. Elgin, United States

Does this position interest you? You should apply - even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have ...