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    Product Project Manager - Pittsburgh, United States - HDJ & Associates, Inc.

    HDJ & Associates, Inc.
    HDJ & Associates, Inc. Pittsburgh, United States

    Found in: Zoho Direct Apply - 5 days ago

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    Description

    Oversee the scoping, estimation, prioritization, and timely delivery of customer requests, ensuring they meet customer needs and business objectives. Coordinate across functional teams, manage timelines, and prioritize features to drive the successful execution of short- and long-term projects.

    Principal (Essential) Duties:

    • Develop, communicate, and enforce appropriate queues and timelines for incoming client requests across the Product Management and Customer Experience teams.
    • Assist in the development and fulfillment of estimates and proposals to ensure proper discovery, definition of scope, pricing, and execution. Create project plans, set timelines, and establish milestones to ensure timely delivery of features and updates.
    • Work closely with stakeholders to gather and prioritize product requirements, ensuring that features meet customer needs and market demands.
    • Identify potential risks and issues early in the project lifecycle, develop mitigation strategies, and proactively address challenges to minimize impact on project timelines and quality.
    • Allocate resources effectively, including budget, personnel, and technology, to support project goals and deliverables.
    • Gather feedback from Customer Experience team, analyze user data, and incorporate insights into product iterations to improve user experience and drive customer satisfaction.


    Requirements

    Skills, Knowledge & Abilities:

    • Embodies and demonstrates our motto: See, Solve, Serve, Strengthen
    • Embodies and demonstrates our core qualities: Self-Starter, Innovative, Learner, Customer-Focused, Team Player
    • Excellent oral and written communication skills. Proficient in M365, HubSpot, and virtual-meeting applications. Adept at quickly mastering new systems and technology.
    • Proficient in project management methodologies such as Agile, Scrum, or Kanban to effectively plan, execute, and monitor projects from inception to delivery.
    • Possess a foundational understanding of software development principles, technologies, and architectures to effectively communicate with development teams, assess technical feasibility, and make informed decisions regarding project requirements and constraints.
    • Exceptional time management skills to prioritize tasks, manage competing deadlines, and allocate resources effectively to meet project milestones.
    • Strong analytical and problem-solving skills to identify issues, assess risks, and implement effective solutions to keep projects on track.
    • Proficiency in negotiation techniques to resolve conflicts, reach consensus among stakeholders, and facilitate win-win outcomes for all parties involved.
    • Experience in managing relationships with internal and external stakeholders, understanding their needs, and ensuring their expectations are met throughout the project lifecycle.
    • Excited about the energy and flexibility of working at a smaller, fast-growing, technology company.
    • Able to function professionally in a work-from-home environment.
    • Able to develop rapport, positively influence others, and maintain strong working relationships.

    Experience/Education Requirements:

    • Bachelor's Degree in a Communications or Business, or management-oriented field
    • Relevant work experience may be considered in lieu of education requirement
    • Project management experience. PMP certification a plus, but not required
    • Experience working in a tech-enabled services environment preferred
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