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    Director, User Experience - Chicago, IL, United States - RK Management Consultants, Inc.

    RK Management Consultants, Inc.
    RK Management Consultants, Inc. Chicago, IL, United States

    2 weeks ago

    Default job background
    Full time
    Description
    Our esteemed Telecommunication client is actively seeking a Director of Network Design and Architecture. This full-time position is based in Chicago, IL, offering a hybrid work environment. 10+ years product management or related experience, including demonstrated experience with end-to-end roadmap ownership and delivery.
    ~ Deep familiarity with "how the web works" i.e. the network architecture, standards, frameworks, and processes that underpin its end-to-end functionality.
    ~ Deep familiarity with the landscape of devices, operating systems, and user applications that represent the highest-profile use cases for air passengers and ground users.
    ~ Experience with metrics, measurement, and monitoring of the user experience as it relates to fundamental connectivity use cases (QoS, QoE, NPS / CSAT)
    ~ Excellent verbal and written communication skills with the ability to engage, influence, and inspire a diverse range of internal and external stakeholders, including at the executive level.
    ~ Advanced degree in a highly relevant field such as engineering, networks and network design, computation and mathematics, aerospace, etc.
    ~ Familiarity with technical and communications protocols that support critical points in the user journey for connected experiences (e.g. 3GPP network standards, device redirection, AAA etc.)
    ~ Direct experience with key enterprise actors (vendors, standards bodies, OEMs) responsible for shaping and delivering digital connected experiences to end-users (telecom, terrestrial and satellite networks, edge layer, etc.)
    ~ Familiarity or experience with airlines and aerospace OEMs as it relates to digital technology or inflight entertainment and connectivity (IFEC)
    ~ Exposure (academic or experiential) to software development / BDD/TDD.

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