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    Resupply Customer Service Representative - Newport, United States - Quipt Home Medical

    Quipt Home Medical
    Quipt Home Medical Newport, United States

    2 days ago

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    Description

    Job Description

    Job DescriptionDescription:

    Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.

    Position: Resupply Customer Service Representative

    Position Reports To: Branch Manager/CSR Director

    Position Summary:

    We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to the service of respiratory products and pap supplies with patients/clients, co-workers, and referral sources.

    Let's start with what's important to you. The Benefits.....

    • Medical Insurance- multiple plans to choose from
    • Dental & Vision Insurance
    • Short Term Disability & Long Term Disability Options
    • Life Insurance
    • Generous PTO plan
    • Paid Holidays
    • 401K
    • 401K match
    • Competitive Pay

    Key job responsibilities include:

    Insurance Verification

    Obtaining Prior Authorizations from various insurances

    Patient correspondence via phone and email

    Act as a patient advocate to resolve issues and concerns

    Communicate with Doctors offices to obtain necessary paperwork

    Develops and maintains working knowledge of current products and services

    Process tasks required to ensure timely fulfillment of products ordered

    Requirements:

    Position Qualifications

    • High School Diploma or equivalent
    • Previous experience in a Clerical or Customer Service environment
    • Knowledge of Microsoft Office (Word, Excel) etc.
    • Proficient general office skills (typing, computer, fax, filing, multiple phone line)
    • Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred

    Required Skills:

    • Critical thinking and problem solving skills
    • Self-motivation, organized, time-management skills
    • Multi-task along with attention to detail
    • Work independently and as part of a team
    • Excellent communication skills

    Continuing Education

    As designated by management to include company in services and off-site training programs as appropriate to industry and position.

    FLSA Status

    Non-Exempt

    Licenses, etc.

    None



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