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    Desktop Engineer - San Francisco, United States - Noralogic Inc

    Noralogic Inc
    Noralogic Inc San Francisco, United States

    3 weeks ago

    Default job background
    Description

    Role:
    Desktop Engineer


    Location:
    San jose, CA/San Francisco, CA

    Primary Responsibilities

    End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 70% and PC 30%) to include desktops, laptops, printers and mobile apps

    Advanced knowledge and training in configuration, installation and troubleshooting desktops (MAC and PC), laptops, printers and mobile applications

    Responds to end-user product related questions for all supported hardware, software and applications

    Understands and maintains/outperforms service levels established

    Analyzes problems to identify problem area(s) and provide corrective action, recommending solutions to client application and account related issues

    Understands working on ServiceNow ticketing tool.

    Managing the team efficiently and act as a role model for the team.

    Act as the technical liaison with various client stakeholders and internal stakeholders.

    Additional Knowledge & Skills

    Maintain all necessary certifications to perform required responsibilities in support of specific computer networks, hardware, software and applications being supported

    A+ and Network+ Preferred at minimum

    Basic knowledge of networking, Airwatch, SCCM and Cisco routers and switches

    The ability to multi-task and handle ever changing priorities

    Willingness to learn new skills and work outside of your comfort zone with the end-user community

    Ability to manage individual tasks that may require cross departmental communication and collaboration

    Regards,

    Ajay Dutta

    Technical RecruiterNoralogic Inc.

    109 E 17th St, Cheyenne WY 82001

    | (

    *) |


    USA:
    WY, MD,


    Mexico:
    Guadalajara, Monterrey


    India:
    Noida UP


    WBE and MBE company


    ISO 9001:2015


    WY Top 50 Minority owned growing company
    #J-18808-Ljbffr
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