Account Manager - Miami, United States - Expedia , Inc.

Description

** **Account Manager - Airport Transportation****

**United States - Florida - Miami**

The Expedia Activities line of business sells activities and services including theme park tickets, theater shows, tours, attractions, and airport transportation, to consumers before they leave on their trips and/or while they are in destination.

The individual will be passionate about leading a portfolio of airport transportation accounts, making sure products are available for booking on Expedia Group points of sale by our customers. The account portfolio will, in the main, be focused on a specific region, but it will also contain strategic or global accounts that demand a deeper level of experience and expertise. This position has daily interaction with external partners, other members of the Activities line of business team, and internal managers for multiple lines of business

**Who you are:**

Bachelors preferred in related field

Strong attention to detail and outstanding analytical and problem-solving skills

2+ years of related professional experience

Travel industry experience preferred

Ability to identify, prioritize, and drive improvements in operational processes and supporting technology

Track record of achieving quantitative business targets

Demonstrated success in building and managing relationships, including negotiating agreements

**Competencies:**

**Relationship Building:** Must be able to build effective relationships through positive communication, integrity, and trust

**Management** **of** **complexity:** Can work optimally in a complex, diverse, changing environment. Adapts well to and is energized by change

**Customer-focused:** Works to understand both internal and external customer needs and develop plans to meet them

**Strategy/Planning:** Understand the needs of the business, anticipating and developing business priorities to meet these

**Sales & Negotiation:** Effectively works in a defined market or region, identifying prospective partners, and negotiating successfully in a constructive, consultative, and collaborative manner

**Personal Efficiency** : Hardworking teammate with a positive can-do attitude

**What youll do:**

Record, track, and ultimately achieve quarterly targets as set by the business

Lead a diverse portfolio of partners across the designated region, including key strategic partners, always adhering to policies of timely engagement

Execute commercial plans to ensure an outstanding airport transportation portfolio for Expedia customers and improve revenue for the company

Work directly within the Activities line of business to increase conversion rates and revenue in key destinations by recommending and prioritizing areas for optimization

Demonstrate a detailed understanding of how and where we sell activities to customers on Expedia channels

Regularly audit performance and system reporting to validate the account portfolio is in an optimum state

Conduct competitor benchmarking and analyze the evolving demand of Expedia customers

Negotiate and secure attractive rates, margins, and other commercial terms

Educate partners on how to maintain and optimize their products on Expedia by using data to target the highest return on investment

Resolve day-to-day problems such as accounting, invoicing, content changes, and customer service issues by following agreed processes

Produce regular reports on partner activity, including weekly/monthly sales and margin reports, regular partner satisfaction surveys, and ad hoc analyses as needed

Support & be able to clearly communicate the approved Activity strategy to the wider team

Competently run projects end-to-end when required, clearly communicating progress and risk

Attend tradeshows, partner briefings, and individual account visits to review information processes with existing partners, develop promotional ideas, and cultivate new supply relationships

Lead multiple competing and shifting priorities across the portfolio of existing and potential business

Work collaboratively in a team environment, consulting and sharing of information with others and communicating decisions and progress to achieve business outcomes

Evangelize the airport transportation business to internal and external stakeholders by demonstrating in-depth knowledge of both internal process & industry acumen whilst demonstrating outstanding and lead-by-example behaviors

**Why join us**

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia, , Expedia Partner Solutions, Egencia, trivago, HomeAway, Orbitz, Travelocity, Wotif, , ebookers, CheapTickets, Hotwire, Classic Vacations, Expedia Media Solutions, , Expedia Local Expert, Expedia CruiseShipCenters, SilverRail Technologies, Inc., ALICE and Traveldoo.

**Diversity statement**

Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation or national origin.

**About Expedia Group**

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, , Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, , and Expedia Cruises.

2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST:

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. ** R-66261**

** **Job Category** Partner Services Group**

** **Job Function** Hotels**

** **Location** United States - Florida - Miami**

** **Job Type** Full-Time Regular**

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United States - Florida - Miami

United States - Florida - Miami**