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    Dispatch Service Coordinator - Houston, United States - Patterson Companies, Inc.

    Patterson Companies, Inc.
    Patterson Companies, Inc. Houston, United States

    1 week ago

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    Description

    We Are Patterson Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a service aptitude to join our Houston branch. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service. Join a company that is Passionate, Focused, Always Advancing, and People-First.

    As a Dispatch Service Coordinator for Patterson, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

    As a Dispatch Service Coordinator, you will:

  • Triages calls and inquiries from customers.
  • Assigns and schedules service requests from clients or company personnel.
  • Manages resources efficiently and effectively for all scheduled service.
  • Monitors service orders assigned to technicians.
  • Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
  • Reconciles various CRM reports on a monthly basis.
  • Works closely with the Branch Procurement Specialist(s) with resource and project planning.
  • Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
  • Performs other service coordinator duties as assigned.

    • Job Qualifications

  • Associates degree or higher preferred or 2-5 years equivalent industry experience.
  • Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills.
  • Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms.

    • Preferred Qualifications:

  • 1-3 years dispatching and customer service experience, with previous experience in the Dental industry preferred.
  • Previous working experience with project or resource coordination.
  • Bookkeeping/accounting experience preferred.
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