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South Jordan

    Technical CSR I - South Jordan, United States - Ask Staffing

    Ask Staffing
    Ask Staffing South Jordan, United States

    3 weeks ago

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    Description

    AdvancedMD, located in South Jordan, Utah is a leading business within the Global Payments family . "Integrity is Everything" is a core value at AdvancedMD. Medical practitioners across the country turn to AdvancedMD for fully integrated Electronic Health Record (EHR) and Practice Management solutions they can trust. We are one of the nation's largest providers of cloud medical practice optimization software and a leader in cloud electronic health record (EHR), practice management, medical scheduling software, and billing applications for medical practices and medical billing services.

    At AdvancedMD, we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at AdvancedMD.

    Client Services Support at AdvancedMD is all about enabling the clients we serve to be more efficient in their practice. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.

    Provides software support to clients via phone, email, and chat. Through the logging of issues and interactions into a customer relationship management system, we help ensure accurate and timely technical assistance to maintain and improve the organization's customer relationships. May interact with network services, systems software analyst, and/or applications development to restore service and/or identify and correct core problems.

    Skills

    Preferred typing speed of 40 words per minute.

    Minimum one year of work experience in a medical office or call center environment, customer service, IT, or support desk role.

    Basic computer skills and ability to troubleshoot multiple browsers.

    Excellent verbal and written communication skills, particularly phone and email correspondence.

    Ability to work through difficult or emotional customer situations.

    Ability to analyze information and use logic to address client issues and problems.

    Ability to work independently using knowledge base resources.

    Education:

    high school diploma or GED

    Skills

    Required

    • CLIENT SUPPORT
    • SUPPORT DESK
    • CORRESPONDENCE
    • EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS
    • TYPING
    Additional
    • CALL CENTER ENVIRONMENT
    • APPLICATIONS DEVELOPMENT
    • BILLING
    • CUSTOMER RELATIONSHIP MANAGEMENT
    • BILLING APPLICATIONS
    • CLIENT SERVICES
    • PAYMENTS
    • SCHEDULING SOFTWARE
    • MEDICAL SCHEDULING
    • ELECTRONIC HEALTH RECORDS
    • TECHNICAL ASSISTANCE
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