- Quickly respond to incoming consumer calls (sales and technical).
- Quickly respond to consumer emails (within the next business day).
- Create sales orders.
- Product returns/warranty authorization.
- Warranty form data entry.
- Weekly IP meeting with Sales Director.
- Attend Customer Service meeting.
- Attend monthly company meeting.
- Attend monthly office meeting.
- Monitor Incoming Phone and Email Volume
- Categorize phone and email topics.
- Inventory and sales support of the walk-in store.
- Gather and submit email addresses to Marketing Assistant for Customer Service Satisfaction Surveys.
- Return Products Report (quarterly).
- Maintain/create all Customer Service SOPs.
- CRM data entry accurate and up to date.
- UPS tracking emails
- Special projects as assigned.
-
Customer Service Representative
2 weeks ago
R1 RCM Provo, United States Full timeLocation: Utah Valley · Shift: Monday-Friday 6:00am-2:30pm. · As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build ...
-
Customer Service Representative
4 weeks ago
Onward Play Utah, United StatesOur client, a Financial Company, is seeking a Call Center Specialist to join its team · What You'll Do · Customer Service · Answers incoming calls · Reports Conditions affecting customer satisfaction · Performs timely and accurate follow up on account inquiries · Provides accura ...
-
Customer Service Representative
1 week ago
Careers Provo, United States Full timeSalary base: $16 an hour · monthly sales bonus: 8% (~ $2,000 per month) · Total compensation $32,000 - $65,000 per year · flexible schedules and ability to work remotely 3 out of 5 days per week (Tuesdays and Wednesdays are in office) · Customer Care Support Representative - ...
-
Patient Service Representative
1 week ago
Intermountain Healthcare Provo, United StatesJob Description: · Monday-Friday 8a-5p with 1 hour lunch. Full Time Kidney services clinic · You will represent Intermountain and serve as the point of contact for patients entering Intermountain facilities. We look for individuals who embody Intermountain's values and focus on e ...
-
Customer Service Representative
3 weeks ago
Serenity Healthcare, LLC Provo, United StatesCustomer Service Representative · Onsite - Provo, UT · Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providi ...
-
Customer Service Representative
5 days ago
R1 Revenue Cycle Management Provo, United StatesLocation: Intermountain HospitalsShift: Part Time- PRN- Days & Hours will vary depending on coverage needs. Position is as needed with no set days or hours--must be available for schedule minimum of 48 hours a month (60% of schedule upfront) and 24 hours on-call a month (one day ...
-
Customer Service Representative
4 days ago
Swipejobs Provo, United StatesJob Description · Job DescriptionApply Today, Work Today · Weekly Pay · Job Description: · Are you a bilingual (Spanish) customer service professional? Join our Client's team as a Customer Service Associate and make an impact. We value your skills and offer a supportive environme ...
-
Patient Service Representative-FT-Provo
3 weeks ago
Revere Health Provo, United StatesJob Description · Job DescriptionSalary: · At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we're working on this mission—one patient at a time. We're a national leader in a movement called value-base care which aims to improve treat ...
-
customer service representative
4 days ago
Family Dollar Orem, United StatesFamily Dollar - 775 N OREM BLVD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
-
Customer Service Representative
1 week ago
Cozy Earth Orem, United StatesJob Description · Job DescriptionCozy Earth in Vineyard, UT is looking to hire a full- or part-time Customer Service Representatives to help support our customers with our luxury home and apparel products. Do you have a customer service mindset and enjoy learning new skills? Are ...
-
Customer Service Representative
3 weeks ago
Bank of Utah Provo, United StatesWe are currently looking for aPTCustomer Service Representative/Teller for our located at 3670 N. University Ave. Provo, UT. Hours are Monday - Friday 25 hours. · Under the direction of the Customer Service Manager (CSM), the Customer Service Representative (CSR) is responsible ...
-
Patient Service Representative
4 weeks ago
Reverhealth Provo, United States Full time**Patient Service Representative - Full Time** · BusinessOffice: Provo, Utah Minimum Experience **Entry-level** This is a wonderful opportunity for those wishing to gain knowledge and experience in medical billing and insurance processes. You will be operating a medical software ...
-
Customer Service Representative
4 weeks ago
Progress Mfg. Inc. Provo, United States Part timeJob Description · Job DescriptionSalary: $14 - $16 DOE · Do you want to work for the best employer in the area? Progress Mfg. Inc. is seeking a Part-time Customer Service representative. We offer competitive pay, 401K, and department incentive pay. Progress Mfg. is the best place ...
-
Patient Service Representative
3 weeks ago
Intermountain Healthcare Provo, United StatesJob Description · No Summary Available · Shift Details · The float pool provides coverage for clinics that open as early as 6:30 AM and stay open as late as 7 PM Monday thru Friday. We also support the InstaCares which are typically open 7 days a week and holidays from 7:50 AM ...
-
Patient Service Representative
3 weeks ago
Intermountain Healthcare Provo, United StatesJob Description: · Shift Details: · The float pool provides coverage for clinics that open as early as 6:30 AM and stay open as late as 7 PM Monday thru Friday. We also support the InstaCares which are typically open 7 days a week and holidays from 7:50 AM - 8 PM, except Utah Val ...
-
Customer Service Representative
3 weeks ago
Orion Advisor Solutions LLC Provo, United StatesAbout this Opportunity · As a Customer Service Representative, you will provide basic technical support and assistance to customers via e-mail, phone, or chat. Additionally, address and respond to customer inquiries on products and services, including installation, operational f ...
-
Customer Service Representative
3 weeks ago
R1 Provo, United StatesLocation: Intermountain Hospitals, On-Site · Shift: Variety of Shifts · As our Customer Service Representative, youll work to help our patients check into the hospital. Its fast-paced on occasion and youll be the person they rely on to answer questions during registration. Youl ...
-
Customer Service Representative
4 weeks ago
Ryan A Larson Insurance, Inc. Provo, United StatesJob Description · Job DescriptionAt Ryan A Larson Insurance, Inc., we are dedicated to providing exceptional customer service and building strong relationships with our clients. Located in the vibrant city of Provo, Utah, we offer a welcoming and supportive work environment where ...
-
Customer Service Representative
2 weeks ago
Radiant Ventures Willow Lake, United States*You are our new Customer Service Representative (m/f/d) Sales / Service 1&1 at Willow Lake* · *Your career starts today* · At Willow Lake, people are at the center of everything we do · We want to support and challenge you · We listen to your ideas to help us improve · As we gro ...
-
IONOS Inc Provo, United StatesInbound Telesales & Retention · Provo, UT, USA · Full Time · *Full Benefits* · **C** **OVID-19 UPDATE**: At IONOS, the health and safety of our team members is of the utmost importance. Our offices exceed OSHA and CDC guidelines for health and safety protocol, and we offer a ...
Customer Service Representative - Provo, United States - Progress Mfg. Inc.
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Description
Job DescriptionSalary: $14 - $17 DOEDo you want to work for the best employer in the area? Progress Mfg. Inc. is seeking a Customer Service representative. We offer competitive pay, sick/vacation leave, good health insurance with a strong investment from the company, 401K, department incentive pay, and life insurance. Progress Mfg. is the best place to work Not to mention the friendly environment where employees are challenged, encouraged to excel, and invested in every single day. Come work for a company that values its employees and has a strong focus on producing quality products. Apply today
DEFINITION
The Customer Service Representative helps customers with questions, and concerns. They give customers information about products and services, help customers understand the product and help attract potential customers by suggesting information about other products and services. Customer Support Representative is responsible for profitably satisfying the customer's needs through activities such as phone calls (incoming and outgoing) and emails.
KEY MEASURES
1. Review Results of Customer Service Satisfaction Survey
2. Respond to all e-mails within the next business day.
3. Respond to all calls before the end of that day.
4. Assist the sales team in reaching their sales goals.
5. Trailer Life leads contacted weekly.
ESSENTIAL DUTIES AND RESPONSIBILITIES will vary depending upon the level of assignment and duties may include, but are not limited to, the following:
JOB QUALIFICATIONS
Education: High School Diploma
Experience: Prior customer service experience preferred.
Skills: Practical knowledge of customer service. Ability to listen and understand the customer. Ability to learn and build excellent product knowledge. Honest and reliable are key characteristics. Ability to work with others. CSR should not be easily distracted. Ability to communicate clearly both orally and in writing. Ability to analyze call and e-mail volume data for trends. Ability to analyze call and e-mail types to help better align our messaging efforts. Able to type 30+ words per minute is preferred.