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    customer service representative - Victorville, United States - Midas

    Midas
    Midas Victorville, United States

    3 weeks ago

    Default job background
    Description
    CUSTOMER SERVICE REPRESENTATIVE
    • GREET EVERY CUSTOMER WITH A SMILE AND FRIENDLY HELLO
    • ASK CUSTOMER FOR FIRST AND LAST NAME, ADDRESS, PHONE NUMBER
    (IF RETURNING CUSTOMER VERIFY INFO)
    • GET VEHICLE INFORMATION YEAR, MAKE AND MODEL
    • GET DETAILED DESCRIPTION OF CUSTOMERS CONCERNS
    (TRY TO GET AS MUCH INFO AS YOU CAN DISCRIPTIVE WRITING)
    • ASK CUSTOMER IF THEY WILL BE DROPPING OFF OR WAITING
    • OFFER CUSTOMER WATER/ COFFEE
    • ASK SERVICE ADVISORS FOR APROX WAIT TIME
    (DON'T JUST GUESS)
    • ALWAYS BE KIND AND FRIENDLY TRY TO MAKE EACH CUSTOMER FEEL WELCOME
    • WHEN DEALING WITH A DIFFICULT CUSTOMER NEVER ARGUE WITH THEM, ALWAYS EMPATHIZE AND OFFER TO GET A MANAGER
    • DURING CASH OUT PROCESS GO OVER DECLINE WORK, THANK THEM FOR THEIR BUSINESS, OFFER MIDAS CREDIT CARD
    • KEEP OFFICE CLEAN, SMALL TALK WITH CUSTOMERS TO GAIN A RELATIONSHIPS, KEEP OFFICE OCCUPIED AT ALL TIMES
    • WHEN HAVING TV ON TRY TO VEER FROM HAVING POLITICAL NEWS OR RELIGIOUS CHANNELS ON
    • IF A CUSTOMER REQUEST AN ESTIMATES GET THE INFORMATION AND GIVE IT TO THE SERVICE ADVISOR
    Join Our Team

    As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

    At Midas, we take care of everything... tires, brakes, oil... so the opportunities to grow and develop expertise with Midas are endless.
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