Customer Service Representative - San Bernardino, United States - Import Glass Corporation

Description

Job description
Job description
Customer Service Representative

Are you interested in working for one of the nation's leading
_Wholesale Auto Glass replacement distributors_? Family owned since 1984, we have 19 warehouses throughout CA, NV, MI, OH, AZ, and FL.**We are looking for a full-time Customer Service Representative (CSR) The ideal role for someone who loves interacting with customers in a fast-paced environment.
$300.00 HIRING BONUS AFTER 90 DAYS
$18-19 DOE


Job Summary:

Customer Service Representative (CSR) will provide product / service information, answer questions, and resolve emerging problems that our customer account might face with accuracy and efficiency.

Duties/Responsibilities:

• Manage large amount of incoming phone calls.
• Collects and enters a large number of product orders on company's CRM.
• Identify and assess customer's needs to achieve satisfaction.
• Build relationships and trust with customer accounts
• Provide accurate, valid and complete information to customers.
• Ability to follow up to ensure problem resolution.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Bilingual
• Spanish and English
• Excellent communication skills including active listening.
• Serviceoriented and able to resolve customer grievances.
• Excellent organizational skills and attention to detail.
• Ability to type and use 10key calculator.
• Basic understanding of or ability to quickly learn company product codes and terminology.
• Ability to be cordial and respectful with coworkers and customers.
• Maintain regular and punctual attendance.
• Work overtime as assigned.
• Comply with all company policies and procedures.
• Ability to work with others in a group, cooperate with others, offer help when needed, and foster a team climate within the group where members are committed to a common goal.

Education and Experience:

• High school diploma or equivalent required.
• At least one year of work experience in a warehouse preferred.

Salary:
$18-19


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Inperson

Work Location:
In person


Pay:
$ $18.50 per hour


Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Inperson

Work Location:
In person