Technical Client Service Representative I - Groton, United States - Cox Enterprises

Description

**Primary Location:** 115 Poheganut Dr , Groton , CT , US **Technical Client Service Representative I**

**TECHNICAL CLIENT SERVICE REPRESENTATIVE**

If your brains hard drive is filled with terabytes of tech wisdom, this might be an opportunity youll want to download. Dealertrack, part of the Cox Automotive family of businesses, is searching for a **Technical Client Service Rep** to help clients with hardware and software issues alike, from log-on to log-out, and every byte in between. So, if new connections sound like they fit your M.O. (or your O.S.), keep scrollingyou may be on the right (Dealer)track. VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).

**What Youll Do**

Youll be a true acrobat of algorithms, helping our clients with PC problems and tech troubles. Youll also use your palpable people skills to engage with our clients, offering answers to questions and a touch of training on how to use their equipment and associated apps.

Here are some of the most relevant responsibilities for this gig:

? Provide client support & technical resolution via email, phone & other

electronic communications.

? Troubleshoot and resolve all product-specific technical

(hardware/software) problems.

? Verify proper installation and configuration of software.

? Answer policy and procedural questions.

? Provide training to clients in the use of the system and applications.

**the best workspace tools and technology** and Cox makes sure you have the most innovative equipment and resources available so you can always be.

Heres the data youve likely been browsing for: Cox provides **great, highly competitive pay**

Growth is a good thing, and youll have **opportunities to learn and train** so you can upload new skills and explore exciting opportunities across the Cox family of businesses that will continue to challenge and empower you.

Just like youll be making customers feel good about their experience, Cox has an outstanding company culture that does the same for you. At Cox, we get that youve got a life outside our doors, so we create a flexible work environment, honoring your desire to balance work life with, well, life. Our diverse, inclusive culture invites you to bring your authentic self to work, and the trust between our leadership and our teams means youre working in an environment that supports collaboration through innovation, and real change driven by people like you.

**Compensation:**

Hourly pay rate is $ /hour. The hourly rate may vary outside of the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience.

Position is eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

**Who You Are**

**Qualifications:**

**Minimum:**

? High School Diploma or equivalent

? PC Hardware troubleshooting skills

? Software troubleshooting skills

? Good ability to problem solve

? Organizational skills

? Clear, solid written communication

? Polite telephone etiquette

? Reliable and dependable

**Preferred:**

? Ability to read a customer

? Interpersonal skills

? Multi-tasker

**Come join Cox and make your mark today.**

**Who We Are**

**About Cox Automotive

About Cox**

Who We Are

**About Cox Automotive**

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like , Manheim and vAuto.

**About Cox**

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, .

Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

**Who We Are**

At Cox, we strive to provide the best customer service to our clients, every time. And, since youre so dedicated to our clients and customers, were dedicated to you in providing top-flight benefits and support.

Keep scrolling down to learn more.

**Benefits**

Generous compensation plans

MyTime: Flexible time off policies

Free in-network womens healthcare

Cox U: Thousands of free online classes

Dollars for Ideas: Well pay for your continuing education

Adoption assistance

Home & Auto insurance

Pet insurance for your fluffy loved ones

Telehealth: Phone and video visits with a doctor in minutes

Tonya Wallace

Director of Agile Delivery I love that Cox gives engineers a voice. Ive seen workplaces where its more of a just sit there and code type of environment. Not here. They encourage communication and transparency. All teams have the ability to share ideas. Billy Mullner

Automotive Technician II One of the best things here are all the great benefits. ASE certifications are super important to me and I always like learning new things. Marco Valero

Manager of Software Engineering Cox leaders care about their employees career paths and help them grow into better professionals and members of the community. And I love that the company provides lots of training, challenging problems to solve, and opportunities to learn new technology and skills. Jarrod Baer

Portfolio Manager I enjoy my coworkers because of the unity we have. We share best practices and talk about how we can better our clients experience as well as our company. **Inclusion makes us stronger**

We thrive on what makes us different and celebrate each others unique abilities and perspectives. We embrace an inclusive culture of fairness and respect, value and belonging, empowerment and growth. No two employees look or think the same and we prefer it that way