Lead Patient Service Representative - Pawcatuck, United States - Backus Hospital

Backus Hospital

Verified Company

Pawcatuck, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Description

Job Schedule:
Full Time

Standard Hours: 40

Job Shift:
Shift 1

Shift Details:
Clinic hours are 7a to 7p, Days and evenings are required

Work where
every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here.

We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut.

We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges.

We offer over 30 outpatient locations with a variety of specialists, including oncology, women's health, sports medicine, physical therapy, occupational therapy and speech language, we are known for our commitment to high quality, customer focused outcomes.

Position Overview:

The Lead Rehab Patient Service Representative serves as resource and mentor to Patient Service Representatives and provides guidance and coaching for improved performance.

Provides training to new employees or for new tasks to existing employees. Responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience.

Responsible for Patient Scheduling, Pre-Registration, Registration, Insurance Verification, Insurance Authorization, and ensures patients have been cleared for Rehab Outpatient office visits.

Requires understanding of Rehab procedures, and patient history requirements for Rehab procedures.

Regular travel between Rehab Outpatient sites required (Norwich, Colchester, Waterford, Pawcatuck and Mystic).

Responsibilities:

Provides training to new employees or for new tasks to existing employees;
Serves as resource to colleagues on issues/questions and provides guidance;
Coaches for improved performance by providing appropriate feedback
Provides coaching and training to Patient Service Representative Staff.
Travels between Rehab Outpatient sites regularly
Track metrics for sites and report out on key metrics during weekly huddle. May update dashboard as necessary.
Meet oneonone with Patient Service Representatives regularly
Plan content/present for PSR newsletter and PSR meetings to educate PSRs on changing insurance processes.
Provides support to Front desk/reception area and provides general administrative support
Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit
Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients
Collects copayments and office charges as needed and explains office payment billing policies to patients

Qualifications

High school diploma or equivalent

Experience:

Minimum of 3 years' experience as a Patient Service Representative or similar role
Epic experience preferred.
Strong working knowledge of insurance requirements
Solid working knowledge of Microsoft Office software.
Basic working knowledge of medical terminology.
Ability to travel independently to satellite offices with or without advanced notice.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.

Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.

We know that a thriving organization starts with thriving employees
- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is
your moment