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Call Center Agent - Beachwood, United States - TEKsystems
Description
Job Description
Job DescriptionDuration
12 Duration Unit
Week(s)
Training is onsite for the first 6 days and afterwards fully remote the duration of the contract. Required to have reliable internet.
Call center background required, You do not need to be technical.
Description
This group of 10 contractors will service inbound phone calls from CCF patients and or caregivers regarding their technology support needs.
They will be taking anywhere from 30-50 calls a day.
They must had the ability to connect to a network cable from their wifi to their Clinic supplied computer. Must have at least an ISP speed of 30\*\*\*\*
You have to be available to work one day on the weekend
Enterprise Req Skills
helpdesk troubleshooting,service desk
Job Title
Service Desk Agent
Top Skills Details
1. High customer service experience - will be taking calls from patients
2. Some technical experience
3. Call center experience
Worksite Address
3175 Science Park Drive,Beachwood,Ohio,United States,44122
Additional Information
• Average of 30-50 calls per day
• Average time of 1:45 between calls
• High level customer service skills
• Entry level technical service skills
Drug Test Required
false
Experience Level
Expert Level
External Communities Job Description
1. High customer service experience - will be taking calls from patients
2. Some technical experience
3. Call center experience
Work Environment
CCAC - beachwood and then remote
Additional Skills Tags
helpdesk troubleshooting,service desk
Additional Skills & Qualifications
Contractors will work on site at the ITD service desk in Beachwood for 6 days. of training.
After training they will work from home utilizing equipment if a suitable environment is available. If they prefer they can work on site at CCAC.
Day 1 of training will be a half day (Tuesday Jan. 19th or Wednesday Jan. 20th)
After the half day of training they will be on site for 5 additional days.