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Beachwood

    Call Center Agent - Beachwood, United States - TEKsystems

    TEKsystems
    TEKsystems Beachwood, United States

    1 day ago

    TEKsystems background
    Description

    Job Description

    Job Description

    Duration

    12 Duration Unit

    Week(s)

    Training is onsite for the first 6 days and afterwards fully remote the duration of the contract. Required to have reliable internet.

    Call center background required, You do not need to be technical.

    Description

    This group of 10 contractors will service inbound phone calls from CCF patients and or caregivers regarding their technology support needs.
    They will be taking anywhere from 30-50 calls a day.
    They must had the ability to connect to a network cable from their wifi to their Clinic supplied computer. Must have at least an ISP speed of 30\*\*\*\*

    You have to be available to work one day on the weekend

    Enterprise Req Skills

    helpdesk troubleshooting,service desk

    Job Title

    Service Desk Agent

    Top Skills Details

    1. High customer service experience - will be taking calls from patients
    2. Some technical experience
    3. Call center experience

    Worksite Address

    3175 Science Park Drive,Beachwood,Ohio,United States,44122

    Additional Information


    • Average of 30-50 calls per day

    • Average time of 1:45 between calls

    • High level customer service skills

    • Entry level technical service skills

    Drug Test Required

    false

    Experience Level

    Expert Level

    External Communities Job Description

    1. High customer service experience - will be taking calls from patients
    2. Some technical experience
    3. Call center experience

    Work Environment

    CCAC - beachwood and then remote

    Additional Skills Tags

    helpdesk troubleshooting,service desk

    Additional Skills & Qualifications

    Contractors will work on site at the ITD service desk in Beachwood for 6 days. of training.
    After training they will work from home utilizing equipment if a suitable environment is available. If they prefer they can work on site at CCAC.
    Day 1 of training will be a half day (Tuesday Jan. 19th or Wednesday Jan. 20th)
    After the half day of training they will be on site for 5 additional days.


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