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Cuyahoga Falls

    Medical Call Center Agent, Full Time - Cuyahoga Falls, United States - Unity Health Network

    Unity Health Network
    Unity Health Network Cuyahoga Falls, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Provides support to medical offices primarily by answering incoming calls. Tasks will include scheduling appointments, sending messages to providers' office, respond to patient inquiries, and processing communication within the electronic medical record system to appropriate resource.

    Schedule: Monday - Friday 8:30-5:00 or 8:00-4:30

    Education and Training

    High school diploma or equivalent.

    Experience

  • One year related medical office or medical assistant experience preferred.
  • Minimum of one to two years customer service experience required.
  • Minimum of one to two years in heavy/high call volume phone setting in either call center and/or medical facility preferred.

    • Other Skills, Competencies and Qualifications

  • Light typing skills and knowledge of medical terminology preferred.
  • Knowledge of specific computer software may be required for designated areas.
  • Excellent written and verbal communication skills; ability to learn new computer systems and retrieve required data.
  • Must maintain confidentiality of patient, employee, or financial records.
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