- Present a professional and knowledgeable welcome to athletes, coaches and guests.
- Maintain excellent customer service while interacting with public, coaches and athletes.
- Responsible for the daily operation of the Guest Services Desk area, follow set-up, open, close and communication protocols.
- Give guided tours of the facility to public during normal operating hours and during special events.
- Explain and sell all rides, activities, packages and passes to guests.
- Collect all participatory paperwork and fees, waivers, and registration forms.
- Coordinate sport program registrations with athletes, including entering waivers and registrations occurring on- site.
- Responsible for providing the public with current events information, answering questions about Park functions and UOP Programs.
- Conduct check-in of track-side athletes and faxing sign in sheets to the tower, winter only.
- Conduct bobsled orientation for winter Comet rides.
- Manage check-out sheets and collect collateral (EOP, weight room, push track, dvd player, remotes, fitness room, radios, etc).
- Verify opening and closing till amounts, wristbands and deposits from previous day.
- Assist in receiving inventory, inventory control and selling inventory for Retail Shop and Concessions.
- Answer incoming telephone calls from public and regarding UOP programs.
- Maintain cash/credit drawer, sell tours and conduct daily participant check-in.
- Assist with any additional administrative and projects duties as assigned by Lead, Supervisor or Manager.
- Keep work area clean, clear and organized.
- Responsible for day-to-day oversight of museum.
- Conduct seasonal customer satisfaction surveys.
- Staff ticket booth as needed.
- Safe operation of Park vehicles.
- Other duties as assigned.
- Experience working with the public.
- Friendly manner and excellent communications skills, ability to speak in front of groups, give venue tours.
- Superior organizational, coordination, multi-tasking abilities with strong attention to detail.
- Must enjoy working in a team environment.
- General knowledge of the Utah Olympic Park, its purpose, and use for the future of Utah.
- Self-starter attitude. Ability to work with little supervision once daily direction has been given.
- Willing to be flexible, completing additional tasks as needed, such as serving as parking attendant, ticket sales, or filling in for other staff when needed.
- Strong computer skills including proficiency with PC applications and Microsoft office programs.
- Customer service experience a plus.
- Minimum 21 years of age.
- Flexible work schedule must be available to work days, evenings, weekends and holidays.
- Ability to work outdoors in all temperature/weather extremes.
- Ability to lift 20 pounds.
- Must be able to stand on feet for extended time.
- Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
- Hearing to converse with others in a normal conversation.
- Balancing, bending, climbing, kneeling, walking, pushing, reaching above shoulders, and sitting.
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park guest services - Park City, United States - Utah Olympic Legacy
Description
Job DetailsJob Location
PARK - PARK CITY, UT
Position Type
Full-Time/Part-Time
Description
Major Tasks, Responsibilities and Accountability