Field Service Engineer - San Jose, United States - Danaher

Description

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System which makes everything possible.

If you are looking to utilize your skills, be involved with state-of-the-art technology, and work alongside outstanding Field Service Medical Instruments Experts. You may want to join our team We promote rapidly from within, we offer many employee perks, outstanding benefits package, company car, gas card and all travel expenses paid. We provide a quality training program, also many bonus incentives and competitive compensation.

The Field Service Engineer is responsible to maintain, install and repair Sciex products at both internal and external customer sites, including strategic accounts. This position works independently to resolve all assigned customer and technical issues. Partners with Sales and Service management to drive customer satisfaction and business objectives. Mentors and develops staff members on more sophisticated instrumentation and complex workflows.

Due to our growth in 2023, we will be hiring a Field Service Engineer- Medical Instruments. This position will be remote and traveling to our territory which covers: South San Francisco, San Jose, Pleasanton, CA

In this role, you will have the opportunity to:

• Experienced in performing high quality installation, repair, and maintenance on mass spectrometers, HPLC and/or capillary electrophoresis instrumentation with a solid understanding of Sciex or competitive products.
• Responsible for customer satisfaction at strategic accounts.
• Performs qualifications services and customer training.
• Completes administration duties (logging service activities, expense reporting, inventory, etc.).
• Assists the District Manager with special projects, identifying resources and training needs, and filling in for the DM as needed.
• Assist District/Process Manager with leading technical discussions for regional critical issues.
• Troubleshoots and resolves difficult service situations both within assigned accounts as well as across the district/region.

The essential requirements of the job include:

• Associate's degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience (i.e. Military Certificates in electronics or avionics)
• We provide company car, company gas card and 50% + local travel by vehicle to your assigned territory. Some air travel required for training. Must maintain a valid Driver's License and must meet Vendor Credentialing requirements.
• Any Lab experience and/or prior experience using and/or servicing capillary electrophoresis, mass spectrometry or scientific instrumentation desired.
• Ability and willingness to lift up to 50 lbs.

It would be a plus if you also possess previous experience in:

• Strong verbal and written communication and interpersonal skills. Ability to troubleshoot and follow problem-solving procedures.
• Experience in Problem Solving Processes & Kaizens desired but not required.
• Experience with electrical and electro-mechanical technology and all required safety protocols.
  

At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide.

The salary range or hourly range for this role is between $ Hour (depending on experience) and includes yearly bonus and other income earning potential. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in California. This range may be modified in the future.

• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

​Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.

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