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    Customer Service Coordinator - Manhattan, United States - Tacombi

    Tacombi
    Tacombi Manhattan, United States

    3 weeks ago

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    Full time
    Description

    Tacombi is a fast-growing, omni-channel consumer and retail brand that is committed to globally sharing Mexican food and culture through hospitality experiences, CPG products, community outreach and digital content. Over the next couple years, we'll be significantly expanding our footprint across the U.S., which means we are going to hire a lot of people and each one of them needs to uphold our brand promise, embody our core values and always extend Mexican Hospitality – Tacombi's unique service culture – to our growing customer and employee bases.


    Tacombi is looking for a Customer Service Coordinator to join our team We are a fun and tight-knit group experiencing tremendous growth, and this position will play a central role in the Sales and Operations of the company as our CPG business continues to expand. This will be a fantastic opportunity to develop as our company rapidly grows.

    We are looking for a motivated and ambitious self-starter with exceptional communication skills and strong attention to detail. This person will manage the order fulfillment process for our customers by receiving, entering, and tracking all orders; and ensuring fulfillment by coordinating with internal and external supply chain partners. The candidate for this position will be key to the long-term success of our supply chain and customer service as the business continues to grow.

    Key responsibilities include:

    • Serve as the primary point of contact for customers, carriers, and warehousing to ensure accurate and on time order fulfillment.
    • Receive and enter POs into ERP and planning and tender orders to distribution partners
    • Provide timely and effective customer support by addressing any requests, comments, or concerns as they relate to order confirmations, product availability, daily delivery updates.
    • Support accurate and timely submission of orders to production, warehouse, and logistics partners with documentation such as sales orders, packing slips, and BOLs.
    • Support Sales and Operations teams in tracking inventory levels and mitigate out of stock risk.
    • Review order shortages and provide internal reports, communicating exceptions on order fulfillment to customers at a PO level.
    • Collect documentation and reconcile reported miss-shipments with PODs. Follow up as needed with customers, shippers, carriers; communicate accordingly with the accounting team for proper billing.
    • Develop and maintain strong relationships with our customers, 3PL teams, and manufacturing partners.
    • Assist in set up of new customers and new products by coordinating with appropriate teams including accounting, sales, production, carriers, and warehouse.
    • Other relevant duties as assigned by the manager.

    You should have:

    • 1-2 years experience in supply chain (e.g., order entry, inventory management, transportation planning.)
    • Bilingual Spanish/English strongly preferred.
    • Undergraduate degree preferred.
    • Proficient in Microsoft Office (especially Excel) and Google suite.
    • Experience with Quickbooks, ERP systems, and databases preferred.
    • Knowledge of order fulfillment processes and supply chain metrics, preferably within CPG or food manufacturing.
    • Strong analytical skills and attention to detail.
    • Excellent written and verbal communication skills.
    • Ability to work independently and in a collaborative team environment.
    • Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

    Why Tacombi:

    We strive to build a culture driven by our values:

    • Adventure: You welcome the unknown and thrive in a growing environment
    • Fellowship: You love working with a team in service of one another and the community
    • Resourcefulness: You think creatively and get more done with less

    We care about our team members' health, wealth, and overall well-being:

    • Competitive salary with profit share potential
    • Equity shares
    • Medical, dental and vision benefits for all full time employees
    • HSA/FSA available for pre-tax healthcare expenses
    • Retirement savings via a 401K
    • Pre-tax commuter benefits

    We know that your quality of life matters:

    • Sick days
    • 11 company holidays
    • Vacation
    • We love tacos.
    • Sharing authentic Mexican taco culture means knowing it. Eat tacos every day, on us

    Annual Salary: $60,000


    Tacombi offers equal opportunities to all applicants, and we are committed to supporting diversity, equity and inclusion. We aim to hire, develop and retain top employees through structured processes that reduce bias and promote equity and belonging.

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