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Engagement & Training Coordinator - West Jordan, United States - Home Instead Senior Care

Home Instead Senior Care West Jordan, United States

1 month ago

Description

Objective:

The Engagement & Training Coordinator is responsible for engagement of CAREGivers and CNA's to reduce turnover and promote a high quality culture. The Engagement & Training Coordinator will also execute all training programs for CAREGivers including new hire orientation and ongoing training. This role is to develop, train and maintain quality CAREGivers and CNA's.
Primary Responsibilities:

Reflect the core values of Home Instead Senior Care
Schedule and conduct CAREGiver orientation and new hire training including Alzheimer's Training.
Evaluate and update all orientation and training materials as needed
Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
Develop engagement strategies to promote CAREGiver retention and satisfaction.
Prepare and publish the monthly newsletter within the deadline
Ensure Home Instead standards are met and upheld

Secondary Responsibilities:

Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
Maintain regular attendance at the office to execute job responsibilities
Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Perform other duties as assigned

Education/Experience Requirements:

One year of related CAREGiver or CNA experience
Training experience preferred, but not required

Supervisory Responsibilities:

This position with be responsible for overseeing all of the training functions performed by the franchise office's CAREGivers.

Knowledge, Skills and Abilities:

Must have an understanding of and uphold the policies and procedures established by Home Instead
Must demonstrate excellent oral and written communication skills and the ability to listen effectively
Must have the ability to work independently as well as part of a team, maintain confidentiality of information and meet deadlines
Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
Must be able to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
Must present a professional appearance and demeanor
Must have excellent presentation skills
Must have the ability to operate office equipment
Must have computer skills and be proficient in Excel and Word
Must demonstrate excellent organizational skills

Benefits:

Full time hours with a consistent schedule
Paid time off
Full medical insurance, dental, vision, and tele-health
Opportunity for monthly bonus'

Position Information
Title:Engagement & Training CoordinatorID:1022
Please note that this is the job board for the franchise office located at 8822 S Redwood Rd Suite S-102. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.

For job related questions please call the franchise office at

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