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McAllen

    Service Department Clerk - McAllen, United States - RGV Tire Pros

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    Description

    Job Description

    Job DescriptionExperience in creating repair orders for customers and communication with the service department.

    Responsibilities
    • Promptly meets and greets customers
    • Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
    • Obtains customer approval for service before delivering order to service personnel
    • Reviews completed repairs or services performed with customers and collects payment
    • Maintains cleanliness of showroom and re-stocks display as needed
    • Performs daily cash/sales procedures at close of business day
    • Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations
    Desired Qualifications
    • High School graduate or comparable vocational training
    • Knowledge of computerized sales and marketing software
    • Knowledge of auto/truck tire, lubrication and maintenance issues
    • Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
    • Preferred Experience:
      • 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
      • 3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.
      • Experience as a vehicle mechanic or lubrication technician


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