Support Technician - Macungie, United States - Omni Inclusive

Omni Inclusive Macungie, United States

2 weeks ago

Description

Mandatory Skills:

Runtime support includes computers, printers, scanners, mobile computers/tablets/phones.
Experience supporting industrial IT devices is a plus. ITIL 4 Foundation Training.

Description:

End User PC, Mobil Phone, and Peripheral setup and deployment technician

Primary responsibilities include:

- Setup/imaging of new user equipment (Laptops running Windows 10, Mobile phones running iOS or Android) according to global guidelines
- Delivery of end-user equipment to the users
- General OFFICE support to end-users

Extended Skill set:

- Collaborate with global support technicians in troubleshooting and resolving end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
- Provide constant communication/feedback to end-users to understand their requirements and setting the appropriate expectations.
- Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals)
- Have good understanding of LAN connectivity (wired & WiFi) in support of existing infrastructure
- Assist PC Users in utilizing PC applications for office & factory automation and to solve business problems.
- Image & configure new and existing machines to end-user expectations.
- Deploy new machines to end-users by transporting equipment via handcart and personal/company vehicle in which lifting up to 50 lbs is involved.
- Other duties as assigned by Onsite Manager

Skills typical for Deskside Support in a Windows 10 based enterprise and end-user migrations from old to new computers.

Role is FIRST SHIFT. I'm open to start time of 7, 8, or 9am.
Candidate must report to work in Macungie PA

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